About the role
Proven ability to deliver on targets and key metrics relevant to campaign
Customer centric and able to drive a first time resolution approach
Strong communication skills communicate in a clear and personable manner with customers / colleagues
High standard of attention to detail
Working knowledge of IT programs, Word, Excel, Powerpoint etc
Working knowledge of Zen Desk platform desirable but not essential
Proven organisational skills
Good time management
Ability to problem solve and manage situations to achieve the best outcome
Be an advocate for our values, Think Customer, Aim High and Be Real
Ideally a minimum of 2 years experience within a contact centre environment as a Team Manager / Team Leader
Minimum of 2 years demonstatebale experience delivering results through people management
Strong and evidenced experience of coaching and people-development skills through call listening, quality feedback, etc.
Proven ability to deal with demanding customer escalations and people within the team
Energetic and engaging personality
Evidence of creative thinking with a drive for continuous improvement
DFS is the UK's leading omni-channel upholstery retailer. Since 1969 we have been manufacturing, selling and distributing high quality sofas to homes in the UK and ROI.
Our aim is to lead sofa retailing in the digital age. We intend to strengthen our market position, lead from the front and embrace the challenges and opportunities of the digital age.
Company bonus scheme
Group colleague discount
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