Central Customer Support Team Leader
DFS
Doncaster
2d ago

About the role

  • Proven ability to deliver on targets and key metrics relevant to campaign
  • Customer centric and able to drive a first time resolution approach
  • Strong communication skills communicate in a clear and personable manner with customers / colleagues
  • High standard of attention to detail
  • Working knowledge of IT programs, Word, Excel, Powerpoint etc
  • Working knowledge of Zen Desk platform desirable but not essential
  • Proven organisational skills
  • Good time management
  • Ability to problem solve and manage situations to achieve the best outcome
  • Be an advocate for our values, Think Customer, Aim High and Be Real
  • Ideally a minimum of 2 years experience within a contact centre environment as a Team Manager / Team Leader
  • Minimum of 2 years demonstatebale experience delivering results through people management
  • Strong and evidenced experience of coaching and people-development skills through call listening, quality feedback, etc.
  • Proven ability to deal with demanding customer escalations and people within the team
  • Energetic and engaging personality
  • Evidence of creative thinking with a drive for continuous improvement
  • DFS is the UK's leading omni-channel upholstery retailer. Since 1969 we have been manufacturing, selling and distributing high quality sofas to homes in the UK and ROI.

    Our aim is to lead sofa retailing in the digital age. We intend to strengthen our market position, lead from the front and embrace the challenges and opportunities of the digital age.

    Benefits

  • Contributory pension
  • Company bonus scheme
  • Life Assurance
  • Group colleague discount
  • Sharesave scheme
  • Lifestyle discounts
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