Senior Credit Control Associate
Bristol-Myers Squibb Company
Chester, United Kingdom
5d ago

Senior Credit Control Associate

Responsible for handling AR and collection risk including collection of overdue invoice activities, escalation of inquiries identified through collection activities and requesting of credit notes where appropriate to address open AR balances.


  • Understand credit, AR, cash application & collection policy and procedures, and execute in compliance with Global distribution Practices (GDP).
  • Understand the full end to end order to cash life cycle in order to sufficiently perform customer collection activities and resolve customer complaints / inquiries
  • Support the in-market BFS team to prepare annual / periodic credit review on all customers
  • Monitor blocked orders due to credit and propose / approve (based on GOA) releases regularly
  • Release blocked orders held for collection reasons based on customer situation and feedback. Seek business approval as needed to release orders / take appropriate actions
  • Analyse AR balances for assigned customers and determine / prioritize collection activities as appropriate
  • Identify appropriate customers and block orders in support of resolving past due collection issues
  • Contact customers to prevent and resolve past due AR
  • Match and apply payments to customer invoices
  • Post payments to AR ledger and reconcile to daily cash receipts
  • Generate debit memos based on short payments
  • Open credit notes and apply to open items as appropriate, request other credits to be reimbursed
  • Request and process credit notes as appropriate
  • Manage Disputes related to Collections
  • Execute dunning strategies
  • Escalate collection issues to in-market BFS team as needed
  • Propose write-offs of incorrigible debt / accounts for approval by the Local Team and Business Units
  • Support regular customer account reviews with the business
  • Prepare reporting and documentation for consumption by other departments (e.g. aged debt, DSO, A / R ledger activity) and other KPI and SLA measures as required
  • Support internal and external audits
  • KNOWLEDGE, SKILLS, and COMPETENCIES : Education / Experience

  • Experience in collections or finance services activities
  • Fluent in English and French
  • Other languages will be a plus
  • Pharmaceutical industry experience preferred
  • Functional

  • Collections / Order to Cash experience
  • Strong interpersonal skills
  • Knowledge of Accounts Receivables Ledger
  • Ability to assess and promptly resolve problems
  • Strong quantitative and analytical skills
  • Technical

  • Ability to use SAP (SD / FI) and other Order-to-Cash or finance applications
  • Advance knowledge and use of office productivity tools (MS Office, Lotus Notes, etc.)
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