Location : Isle of Man
The main duties for the role holder will include :
Handling incoming and outgoing telephone calls.
Acting as the first point of contact, first touch resolution, dealing professionally and effectively with requests, answering queries and taking responsibility for processing each enquiry through to a satisfactory conclusion.
Providing customers and brokers with product and servicing information both verbally and written, with high attention to detail and accuracy.
Typical Knowledge and Experience :
To ensure that this role is carried out to the desired level, the successful candidate should have the following skills and experience :
A minimum of 6 months experience within a financial service or customer service environment
Good educational background with a minimum of 5 GCSE’s grade A-C
Excellent verbal and written communication skills
Ability to deliver accuracy and quality performance
Strong interpersonal skills
Professional, conscientious approach to work
Call centre experience would be advantageous
Professional telephone etiquette
Excellent organisational skills
Have a can do attitude and enjoy dealing with customer queries