Customer Service Administrator
Bespoke Recruitment
Isle of Man, United Kingdom
2d ago

Location : Isle of Man

The main duties for the role holder will include :

  • Handling incoming and outgoing telephone calls.
  • Acting as the first point of contact, first touch resolution, dealing professionally and effectively with requests, answering queries and taking responsibility for processing each enquiry through to a satisfactory conclusion.
  • Providing customers and brokers with product and servicing information both verbally and written, with high attention to detail and accuracy.
  • Typical Knowledge and Experience :

    To ensure that this role is carried out to the desired level, the successful candidate should have the following skills and experience :

  • A minimum of 6 months experience within a financial service or customer service environment
  • Good educational background with a minimum of 5 GCSE’s grade A-C
  • Excellent verbal and written communication skills
  • Ability to deliver accuracy and quality performance
  • Strong interpersonal skills
  • Professional, conscientious approach to work
  • Customer focused
  • Call centre experience would be advantageous
  • Professional telephone etiquette
  • Excellent organisational skills
  • Have a can do attitude and enjoy dealing with customer queries
  • Apply
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