Senior Logistics Coordinator
Ladbrook, Dulles
3d ago

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

Summary :

Support the daily operations of freight forwarding division. Coordinate door-to-door international export shipments. Responsible for supporting shipping needs of government and commercial accounts including household goods / personal effects, perishable, dangerous goods, oversize, letters-of-credit, Aircraft On Ground (AOG), International Trade & Arms Regulations (ITAR) Licensed shipments, carnets, etc.

Ensure high level of customer service. Assist with customer and international agent quotations.

Essential Duties and Responsibilities :

Prepare documentation (Air Waybill, Invoice, Packing List, AES) for shipments and notify clients

Schedule pick-ups, booking shipments with carriers, tracking & tracing shipments and update clients

Prepare customer invoices and approving vendor payables

Prepare shipment quotations for customers and agents

Coordinate and liaising shipment details and status with overseas agents

Research shipment routings and obtain vendor quotations via email

Update shipment tracking reports and advise client updated status of shipments

Research and verify compliance issues and customer / agent inquiries

Resolve problems / issues with vendors, contractors, clients

Complete Dangerous Goods Training every two years

Job Skills Required :

Demonstrate high level problem solving, communication, listening and motivational skills

Has demonstrated sound judgment and ability to make effective decisions

Excellent verbal and written communication skills

Highly customer service oriented; strong negotiation skills

Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work

Excellent teamwork and interpersonal skills required

Ability to work under deadlines and specific time frames

Ability to develop and maintain positive working relationships with internal and external customers

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience :

Bachelor’s degree preferred; or four to five years related experience and / or training; or equivalent combination of education and experience.

Minimum of two years customer service experience with a background of logistics; training background and project management experience preferred

Language Ability :

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability :

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, currency exchange rates, area, circumference, and volume.

Ability to apply concepts of basic algebra and geometry. Metric conversion

Reasoning Ability :

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills :

To perform this job successfully, an individual should have working knowledge of MS Office suite of products

Certificates and Licenses :

No certifications needed

Supervisory Responsibilities :

No supervisory responsibilities

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and / or move up to 40 pounds. Specific vision abilities required by this job include Close vision and Ability to adjust focus.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.

The employee is occasionally required to reach with hands and arms.

Use your current and previous experience to find new opportunities on the road to success. At Suddath, we’re committed to helping our employees flourish and reach new heights.

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