Summary of role
Energy Assets is one of the UK’s leading and fastest growing independent metering business, helping Britain’s private and public sectors to improve their energy efficiency through groundbreaking technologies, real-
time data and innovative customer-focused processes.
As an accredited meter asset manager, meter operator and data collector / aggregator, we work alongside major energy suppliers and partner with some of the country’s biggest brands and best-
known public sector organisations. They look to us for advanced metering services, data supply and analytics and utility network services to help them optimise their gas, water and electricity consumption.
We are currently in the market looking to recruit a customer support administrator on a 12 month fixed term contract basis to work within our Darwen office.
Main duties for this role will be :
Setting appropriate customer expectations while providing strong team representation.
Providing daily / weekly / monthly reporting to Supplier and directly contracted customers enabling a track of delivery to contracted service levels.
Ensuring all committed contracts are signed off in accordance with company processes in a timely manner.
To be considered for this position you will have at least 2 years previous experience working within a fast paced customer service environment ideally with a utility background.
You will be an organised individual who has excellent time management skills, working to deadlines and possessing the ability to prioritise tasks and objectives with a flexible approach.
a good working knowledge of Microsoft excel is essential for the position.