Inbound Customer Service
Capita plc
England , Dorset
2d ago

Inbound Customer Service (Contact Centre Job)

Bournemouth BH8 8AL

Starting Salary £19,500 per annum / Monday to Friday, 9am 5pm

Start date - Monday 7th October 2019

Becoming a Customer Service Advisor with Capita :

In the Contact Centre, our job is to be the first point of contact for our Client’s valued customers for any queries they have.

If you are a passionate candidate with Customer Service Experience and you’re motivated to learn something a technical role, we’d love to hear from you.

As a Customer Service Representative, you will work as part of a team to support the business by undertaking complex queries and questions about Life Insurance and / or Pension policies.

Your job will be take responsibility for incoming calls to the department from policy holders, third party solicitors and financial advisors.

The focus of the team is to deal with any issues or questions and bring them to a satisfactory conclusion quickly and efficiently, to achieve a high level of customer service or liaise with the relevant parts of the business so it's resolved.

What you will do :

  • Handle incoming calls and process requests in an efficient and professional manner.
  • Ensure that data is accurately captured on computer systems.
  • Managing Customer issues efficiently and resolving these to conclusion.
  • Gain understanding of a through effective questioning and listening techniques
  • Adhering to the Data Protection Act, and working within a regulated environment
  • Achieve personal targets for quality and call handling times- contributing towards an overall team effort
  • Your experience will include :

  • Front line Customer Service work experience is paramount (retail, banking, sales); if you’ve had a job in a call centre / contact centre environment before that would be a great starting point, but if you’re a quick learner we can provide full training to get you up to speed
  • Strong IT literacy skills- Microsoft Office Suite, as well as bespoke CRM systems
  • Confident and professional telephone manner
  • Willingness to undertake extensive training; we have multiple products, systems and processes so you’ll need to be motivated to take on a lot of new information
  • About Capita Life, Pensions & Specialist

    At Capita Life, Pensions & Specialist, we work in partnership with over 20 well known UK and international financial services providers to administer life, savings and pensions policies on their behalf.

    We're able to deliver complex processing while maintaining quality, and provide a wide range of services including underwriting, back office administration, claims management and technical support.

    We work with a number of notable clients such as Sun Life, Abbeylife and Royal London. You could too, if you join our talented financial services team here

    What’s in it for you?

    At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration with colleagues, customers and clients is what makes us so effective at what we do.

    For the duration of your contract, we will work with you to make sure you can perform at your peak, recognising your achievements and rewarding them appropriately.

    As well as a generous basic salary, we will give you a holiday allowance and access to the company pensions scheme (dependant on your length of service).

    You will also have access to a wealth of internal opportunities that could open the door to continuing your career with Capita.

    You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless.

    Add to favorites
    Remove from favorites
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form