IT Support Analyst
Oil & Gas Job Search
London, UK
1d ago

Slalom is a modern consulting firm focused on strategy, technology, and business transformation. In 39 markets across the world, Slalom's teams have autonomy to move fast and do what is right.

We are backed by regional innovation hubs, a global culture of collaboration, and partnerships with the world's top technology providers.

Founded in 2001 and headquartered in Seattle, Slalom has organically grown to over 8,600 employees. Slalom was named one of Fortune's 100 Best Companies to Work For in 2016, 2017, 2018 and 2019 and is regularly recognized by employees as a best place to work.

Job Title : IT Support Analyst (London)

You will work closely with our IT teams around the globe, providing support for all Slalom employees.

We are Slalom IT :

  • We are humble and curious. Technology is our passion
  • We get things done. Driving connection and teamwork
  • We smile. There are lots of reasons to
  • We play. Board games, Video games, Table Tennis, Shuffleboard, you name it
  • We have a purpose. We help our people, clients, and communities be amazing
  • You may be a candidate for this role if :

  • You are excited to get out of bed every day and see what you can tackle
  • You are a self-starter with a creative energy and passion for problem solving
  • You enjoy focusing on the customer experience
  • You have a thorough understanding of troubleshooting Windows and OSX devices
  • Responsibilities :

  • Triage incoming incidents and requests in ServiceNow (our Service Management System)
  • Work with Slalom employees to troubleshoot and resolve a high number of PC, MAC and mobile issues daily
  • Facilitate hardware vendor repairs and replacements
  • Maintain an accurate Asset Inventory for device changes throughout Slalom
  • Provision and deploy devices using SCCM, JAMF, and Intune
  • Expand our knowledgebase by researching, validating, and implementing solutions
  • Collaborate closely with both internal and external teams
  • Meet defined service level targets for response and resolution
  • Participate in special projects as needed
  • Know when to work and when to have fun
  • Qualifications :

  • A Bachelor's degree in an IT-related field or equivalent industry experience
  • 2 to 3 years of experience in helpdesk, service desk or support operations in a corporate environment
  • Ability to multi-task in an organized fashion
  • Strong technical and analytical troubleshooting skills
  • Ability to work independently (remote management) and take ownership of issues, tasks, and problems
  • Demonstrated ability to research and resolve
  • Ability to work in a fast-paced environment
  • Professional attributes :

  • Excellent attention to detail and organizational skills
  • Excellent interpersonal and communication skills both written and verbal
  • Works well in a fast-paced, professional work environment
  • Possesses a strong sense of ownership and always strives to maintain high quality work
  • Eager to identify areas of improvement and enhance support processes
  • Creative and thinks outside the box
  • Nice to have :

  • Professional IT certifications, such as A+, Network+, ACMT, MCSA, or similar
  • Slalom is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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