Service Desk Engineer - Distribution Centre - Larkfield
London, England
2d ago

The role will work closely with Infrastructure teams as well as other IT Functions. You will be required to support users face-to-face and also via telephone using tools such as LMI / RDP.

We don’t use third parties who we pass on the issues to we do it all ourselves. Excellent knowledge of POS hardware, PC’s and MS operating systems is essential.

You’ll arrange the return of faulty kit and ensure it is fixed so it can go back into circulation to serve another day.

What will I be doing?

  • Working with the IT Service Desk Manager, E-commerce and Development teams to ensure all environments (logistics, corporate and remote access) are operational at all times.
  • This includes ensuring that all areas are updated to approved patching / fixes.

  • Primary focus is to support the infrastructure in the distribution centre and includes printers, hand held scanners, desktops, WAN and LAN.
  • It is expected that fixes and requirements of the end users will be dealt with in accordance with predefined KPIs and SLA.
  • You will be responsible for monitoring core networks and alerting Infrastructure teams to any incidents.
  • Working with IT Operations and other department leaders as well as other staff members / 3rd parties in the event of an IT incident occurring.
  • This includes responding to alerts both system and security related and carrying out remedial actions as directed and documented in appropriate incident response procedures and via communication with other Global IT locations.

  • Ensuring data integrity is maintained
  • You will be expected to have good crisis management skills and be able to manage IT Incidents when necessary to ensure resolution and that stakeholders are kept notified of details and progress throughout.
  • You will have an understanding of PCI DSS principles and working practices
  • What skills do I need?

  • Windows 7, 8 and 10 and Mac OSX
  • Google corporate mail and Google Admin Console
  • Active Directory user and group administration
  • Mobile Telephony (IOS and Android)
  • Experience with EPOS systems
  • Audio Visual and Video Conference technologies and hardware
  • Anti-virus installation and centralised deployment / management tools
  • Remote / Secure access & VPN solutions
  • WAN / LAN Technologies
  • Structured Cabling
  • Apple Devices including Airport, Apple TV
  • VOIP telecommunications hardware and administration
  • Systems Monitoring tools (e.g, PRTG)
  • Service Desk call logging software (e.g. Zendesk)
  • WiFi Technologies (specifically Meraki)
  • Desktop Imaging
  • Occasional travel to other AllSaints locations (stores and offices)
  • About the location

    Our Distribution Centre is based in Larkfield, Kent. We have approximately 150 employees working acorss Logisitics, Shipping, Warehouse Operations and Store Design.

    Approximately a 4 minute drive from New Hythe rail station.

    What we stand for

    Customer Centric We work as one proud team to get the best for our customers

    One Team We are joined up and encourage others to share their ideas

    Work at Pace We know our goals, and we work with clear outcomes in mind

    Be Responsible We are self aware, understand the impact we have on others and are positive about the future


  • A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
  • Employee discount for to you to spend with family and friends
  • 25 days holiday increasing to 28 days after 2 years with you
  • Bank holidays, birthdays and volunteering days off
  • Access to dental cash plan
  • Aviva virtual GP
  • UNUM employee assistance helpline
  • Financial wellbeing support
  • Life assurance cover
  • Access to discounted gym membership and corporate discounts
  • Enhanced maternity paternity and adoption leave
  • Dedicated Mental Health support from our mental health first aiders
  • Eye care vouchers, season ticket loans and much more!
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