The role will work closely with Infrastructure teams as well as other IT Functions. You will be required to support users face-to-face and also via telephone using tools such as LMI / RDP.
We don’t use third parties who we pass on the issues to we do it all ourselves. Excellent knowledge of POS hardware, PC’s and MS operating systems is essential.
You’ll arrange the return of faulty kit and ensure it is fixed so it can go back into circulation to serve another day.
What will I be doing?
Working with the IT Service Desk Manager, E-commerce and Development teams to ensure all environments (logistics, corporate and remote access) are operational at all times.
This includes ensuring that all areas are updated to approved patching / fixes.
Primary focus is to support the infrastructure in the distribution centre and includes printers, hand held scanners, desktops, WAN and LAN.
It is expected that fixes and requirements of the end users will be dealt with in accordance with predefined KPIs and SLA.
You will be responsible for monitoring core networks and alerting Infrastructure teams to any incidents.
Working with IT Operations and other department leaders as well as other staff members / 3rd parties in the event of an IT incident occurring.
This includes responding to alerts both system and security related and carrying out remedial actions as directed and documented in appropriate incident response procedures and via communication with other Global IT locations.
Ensuring data integrity is maintained
You will be expected to have good crisis management skills and be able to manage IT Incidents when necessary to ensure resolution and that stakeholders are kept notified of details and progress throughout.
You will have an understanding of PCI DSS principles and working practices
What skills do I need?
Windows 7, 8 and 10 and Mac OSX
Google corporate mail and Google Admin Console
Active Directory user and group administration
Mobile Telephony (IOS and Android)
Experience with EPOS systems
Audio Visual and Video Conference technologies and hardware
Anti-virus installation and centralised deployment / management tools
Remote / Secure access & VPN solutions
WAN / LAN Technologies
Apple Devices including Airport, Apple TV
VOIP telecommunications hardware and administration
Systems Monitoring tools (e.g, PRTG)
Service Desk call logging software (e.g. Zendesk)
WiFi Technologies (specifically Meraki)
Occasional travel to other AllSaints locations (stores and offices)
About the location
Our Distribution Centre is based in Larkfield, Kent. We have approximately 150 employees working acorss Logisitics, Shipping, Warehouse Operations and Store Design.
Approximately a 4 minute drive from New Hythe rail station.
What we stand for
Customer Centric We work as one proud team to get the best for our customers
One Team We are joined up and encourage others to share their ideas
Work at Pace We know our goals, and we work with clear outcomes in mind
Be Responsible We are self aware, understand the impact we have on others and are positive about the future
A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
Employee discount for to you to spend with family and friends
25 days holiday increasing to 28 days after 2 years with you
Bank holidays, birthdays and volunteering days off
Access to dental cash plan
Aviva virtual GP
UNUM employee assistance helpline
Financial wellbeing support
Life assurance cover
Access to discounted gym membership and corporate discounts
Enhanced maternity paternity and adoption leave
Dedicated Mental Health support from our mental health first aiders
Eye care vouchers, season ticket loans and much more!