The role of a Premier Services Technical Account Manager is within our Customer Success group. This team consists of the Global Customer Support, Professional Services, Customer Relationship Management and the Premier Support Services.
This group is completely focused on our customers and is reflected in our mission statement.
Deliver outstanding results, experiences and business value throughout the Alfresco customer lifecycle.
The Technical Account Manager (TAM) role works closely with three groups of people : Customers, colleagues and management.
The TAM can work remotely from anywhere in the UK.
As an example of what the role entails the job description is built around those three groups :
A successful Technical Account Manager (TAM) will help and guide our customers running their Alfresco project to a successful outcome.
During weekly calls with the customer and meetings on site the TAM will gain knowledge about the customer’s Alfresco environment and understand their business needs.
Using this knowledge the TAM can act as an advocate for the customer within Alfresco to ensure that technical issues are resolved quickly, with high quality and according to customer’s priorities.
This should lead to a very high satisfaction rating from our customers about the (Premier) Support delivered.
Alfresco’s best Technical Account Managers are technical specialists for our ECM and BPM products. They are working together with their customers in preparation of planned upgrades to ensure the customer has all information needed to run this operation successfully.
Outside of those the TAM will carry out annual health checks on customer’s environment, providing feedback and follow up on recommendations to identify to prevent any potential issues on their systems.
To be successful as a TAM at Alfresco, it is needed to collaborate with colleagues within the Premier Support Services and with Alfresco’s global support team.
This might include technical help, providing additional information from the customers or changes in support priorities.
Outside the support organization the Technical Account Manager will work closely together with our Sales Team, the Customer Success Managers and the Alfresco Professional Services team including consulting and training.
The Technical Account Manager will report to the regional Premier Support Services Manager who is happy to help as much as possible to ensure the customer’s success.
If you can motivate youself, work indepentently and like to laugh, our work environment might be the right fit for you. And as half the team and the customers are remote, open collaboration is especially important.
All this is about your work and career. And all managers at Alfresco are supporting their employees in developing to achieve short and long term goals to progress your career as you want and when you want it.
If you read so far, like the job and can see yourself doing this, please contact us. If you look for a bullet point list please read further :
ons for Enterprise customers.
Your Keys to Success