Fraud Support Associate - Nights
SunGard
, GB
16d ago

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.

Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

FIS is the world’s largest global provider dedicated to banking and payments technologies. You will be joining an existing team of Fraud Support Associates based within our Birmingham Office.

Our team is fast-paced, friendly, diverse and always determined to provide the best possible solutions to clients and customers.

What you will be doing

Working as part of the night team the purpose of your role will initially be to identify and minimise fraud losses for our clients issuing debit, prepaid and credit cards.

As you develop further into other areas of the business you may also monitor referrals created where FIS provide Anti-Money Laundering and Customer Due Diligence screening.

Key accountabilities :

  • To monitor and investigate potentially fraudulent transactions in an efficient and timely manner.
  • To support the team responsibilities by working to department standards and ideals.
  • Follow client defined and documented processes for alert review, customer contact and account blocking strategies.
  • Review of application fraud, AML alerts and referrals and investigation and escalation of potential associated concerns.
  • Reviewing application information in conjunction with other data sources for anomalies or inconsistencies.
  • Monitoring alerts and workloads across multiple systems to mitigate transactional fraud losses.
  • What you bring :

  • An enthusiasm to develop, enhance and realise the department vision to provide its customers with an effective, efficient and exceptional financial crime solution
  • Ability to maintain focus and drive to complete workloads efficiently
  • Experience in a Financial Crime team / department or a customer services unit for a retail bank or business
  • process outsourcer.

  • Excellent interpersonal, written and verbal communication skills
  • Added bonus if you have :

  • Knowledge of chargeback processes would be an advantage, but not a prerequisite.
  • Working knowledge of industry best practice fraud operations processes
  • Knowledge of fraud, AML and compliance related regulations (GDPR, PCI, FCA, etc)
  • What we offer you

  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A competitive salary
  • A variety of career development tools, resources and opportunities
  • A work environment built on collaboration, flexibility and respect
  • With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.

    We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries.

    Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

    For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

    FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

    The EEO is the Law poster is available here and here

    For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer : In developing this job description care was taken to include all competencies needed to successfully perform in this position.

    However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.

    All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

    As part of the selection process this role may require an assessment to determine suitability

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