What’s the role?
As a Floor Manager, you will maximise sales through developing a team focused on delivering excellent standards, great service and driving omnichannel.
You will be leading by example with a hands-on approach. We expect our management teams to be multi-skilled to provide us with more flexibility having the ability to work across the store in any area.
You will support business success by consistently delivering world class service and brand standards, whilst also being a brand ambassador helping to attract people who have a passion for fashion and share our brand values of being stylish, distinctive, fun, confident and fresh.
Our customer is at the heart of our business and you will be working with a passionate team who make people feel good by spreading the joy of fashion!
Drive omni- channel sales and data capture through delivering the best service on the high street
Increase conversion through customer engagement and spreading the joy of fashion
Inspire customers using both verbal and visual engagement with the product
Achieve and enhance brand standards including strong visuals
Support achieving targets and drive key results through implementing strategic actions
Use reports to make commercial and financial decisions that will increase profit
Be aware of cost control, how to drive and protect profit
Be fully responsible for all areas of retail risk and health & safety
Leadership / Teamwork
Coach and develop talent driving succession, creating strong teams
Support the management team and take accountability in their absence
Lead a team by motivating and encouraging teamwork to achieve goals
Manage performance and give in the moment feedback
Implement and delegate tasks with close follow up, but lead by example with a hands-on approach
Ability to operate within different roles
Recognise and adjust to change
Ability to learn quickly, thoroughly and deliver the detail
Able to manage challenges and pressure, to adjust quickly to changing circumstances and find solutions supported by management
Adaptability to variation in work, requiring you to be multi-skilled
Fast paced and purposeful approach
Deliver 100% compliance inline to all Company policies and processes
Implement company decisions and take responsibility
Seek advice from line Manager / expert and utilise team input when required
Be well organised and capable of planning efficiently to deliver results
We’re looking for
Previous experience at Floor Manager level or be an experienced Supervisor / Team Leader looking for your next step up
You may also be a small Store / Deputy Manager looking to move into a larger turnover environment
Have a good understanding of the latest trends and our competitors
Have good leadership skills
Have experience in VM
Have experience in analysing reports and making commercial decision
Be able to work on your own initiative
Be a great communicator and be able to engage your team
Be passionate about delivering a world class experience to our customers
Ability to make decisions, problem solve and take accountability with good planning skills