EMEA, NOC Manager
Box
London, UK
1d ago

Box handles thousands of visitors and millions of transactions per day supporting the top companies in the Fortune 500. Our customers have built their businesses on top of our industry-

leading platform and rely on Box to be highly available 24x7. When something stops working, thousands of businesses could be impacted and millions of dollars in lost productivity could result if quick action isn’t taken.

That’s why the Network Operations Centre is always vigilantly monitoring our production systems around the clock and around the globe.

When an issue is detected, the NOC springs into action and the clock starts ticking. Utilizing a broad range of experience, the NOC quickly isolates the problem, and takes action to restore service.

We are looking for an experienced Operations or Engineering Manager who is up to the challenge of supporting the next generation of cloud technologies in a highly available production environment.

The job : Build a London basedteam that can do what’s necessary to maintain our high standard of customer experience. Why Box needs you Box is looking for a NOC Manager in London to join our team to support Box's industry-

leading platform. The NOC is the frontline of defense in making sure our customers like GE, Virgin Trains, AstraZeneca and London Met Police have a seamless experience when accessing their content on Box.

We are building a world-class NOC and need the best talent possible to get us there. That's where you come in. Responsibilities

  • Build and lead an elite operations team
  • Hire and retain great engineering talent
  • Coach and develop leaders
  • Daily support and mentoring of engineers
  • Maintain industry pertinent skills within the team
  • Liaison with other engineering and business teams
  • Reinforce the Box culture and values
  • Monitor the overall health of our production infrastructure
  • Drive the resolution of critical problems and Incidents
  • Handle the elimination of toil and drive efficiencies
  • Ensure service quality
  • Why you need Box Box is growing fast. Real fast. Every business in the world is looking to modernize the way that they work.

    As the leader in cloud content management, Box is the only company that can help enterprises transform how people work together.

    Every day is an opportunity to reshape the landscape of cloud content collaboration, artificial intelligence, and have a lasting impact on the industry.

    Our business and technology teams collaborate to drive technology that’s creating new ways of working and empowering businesses around the world.

    What’s the next big thing? See for yourself at Box! Who you are

  • You have excellent verbal and written communication skills
  • You are eager for knowledge and a continuous learner
  • You are motivated by coaching and developing people
  • You work calmly under pressure and make decisions quickly even with limited information
  • You are comfortable operating open-loop even if it means taking a few risks
  • You are comfortable conversing at all levels of an organization in both business and technical language
  • You always take ownership
  • You get things done
  • Qualifications

  • Bachelors degree in computer science preferred or equivalent
  • 2+ years experience in engineering management or equivalent
  • Proven track record of building great teams
  • Here's the fine print Want to learn more? See what Boxers has to say about transforming the way companies collaborate and work : or take a look at our blog :

  • 30% year on year growth
  • 97% approval rating of our CEO Aaron Levie and 89% of Boxers recommend to a friend (via Glassdoor)
  • Fantastic and diverse bunch of colleagues! - Active social calendar and communities, including Box Women's Network and PRIDE.
  • Flat organization : easy access to talented Directors, VPs and above
  • Culture of learning - we value continued development at Box. Host a number of workshops regularly from unconscious bias and radical candor.
  • Box.org : Provides nonprofits with the technology resources they need to innovate and fulfil their mission.
  • Benefits

  • Pension, Medical, dental cover
  • European offices in Munich, Paris, Amsterdam and Stockholm
  • 25 days of vacation (plus your birthday off!)
  • Subsidized gym membership and robust wellness program
  • Free lunch + lots of snacks and drinks
  • Awesome EMEA HQ office in White Collar Factory the heart of London tech scene on Old Street roundabout
  • About Box : Founded in 2005, Box (NYSE : BOX) is transforming the way people and organizations work so they can achieve their greatest ambitions.

    As the world's leading enterprise software platform for secure content collaboration, Box helps business of all sizes in every industry securely access and manage their critical information in the cloud.

    Box is headquartered in Redwood City, CA, with offices across the United States, Europe and Asia. To learn more about Box, visit

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