Customer Service Representative
Fastenal Europe
Caerphilly, United Kingdom
3d ago

Customer Service Representative

Mode : Full-time (40 hours)

Location : Caerphilly

Starting salary : 18,000 per year

Fastenal Europe would like to invite ambitious, motivated and hard-working individuals to apply for the position of Customer Service Representative.

Applicants should be able to bring new ideas and improvements to business practices, work well both independently and as part of a team, demonstrating Fastenal's core values of Ambition, Innovation, Integrity, and Teamwork.

Offering a competitive salary and within this role there is huge scope for promotional advancement for the right applicant.


  • Handling, receiving, shipping, counting stock
  • Picking the products from our warehouse and packing them ready for delivery
  • Processing orders and invoices
  • Managing stock levels
  • Keeping the warehouse and company vans organized
  • Handling incoming calls and emails
  • Managing inventory within the customer facilities
  • Servicing and maintaining industrial vending machines
  • Advising customers on appropriate products and solutions
  • Building long-term relationships with customers to secure repeated business
  • Representing the company with professionalism

  • Full driving licence
  • Strong written and oral communication skills
  • Demonstrating strong attention to detail
  • Highly motivated, self-directed, and customer-service oriented
  • Proficient using Microsoft Office Suite. Basic maths aptitude.
  • Experience in a customer-facing or sales environment
  • Willingness to learn
  • Strong organization, planning, and prioritising abilities.
  • Ability to work both individually and in a team environment.
  • Ability to lift, slide, lower packages and work test equipment.
  • Forklift licence is a big plus but can be obtained on-the-job.

  • Shift : Monday to Friday. 8am to 5pm. Weekends off
  • Competitive compensation
  • Excellent long-term prospects and progression opportunities Over 95% of our senior positions are filled from within
  • 148 World's Best Employer 2018 (Forbes, 2018)

    68 World's Most Innovative Company 2016 (Forbes, 2016)

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