apetito is the leading hot home meals delivery service in the country. Apetito provide healthy and nutritious meals to many thousands of elderly customers who wish to remain independent in their own homes.
You will be working on a 5 in 7-day contract, including weekends, for 20 hours per week between the hours of 10.15 - 14.
15 - consisting of delivery, driving as well as potential providing holiday cover for other members of the team.
Our drivers are the face of our business and their interaction with our customers is crucial to our success. As such you must genuinely enjoy meeting people and exceeding customer service standards, and always be willing to go above and beyond what is expected.
The ultimate goal is to provide a service to our customers that exceed expectations while at the same time continuously improving efficiencies.
Be an ambassador for the company in delivering exceptional customer service at all times.
Undertake pre-shift inspection of your van
Driving style to be damage free and economical
Clean and refuel your van as and when needed
Ensure that the vehicle is in a safe and roadworthy condition
Make deliveries in a timely manner and contact the office with any discrepancies or delays
Participate in team meetings and training
Reporting any noticeable deterioration in the wellbeing of the customer
Growing the rounds by finding new prospects and customers
Report any no reply / no Reponses
To collect cash and cheque payments
Evidence of commitment and stability
Good attendance and timekeeping
Numerate and literate
Basic secondary education
Full UK Driving License
All offers will be subject to an enhanced DBS check
Experience within a customer service or care based role
Experience of multi-drop delivery role
Health & Safety training
Personal Qualities : Essential :
Apetito are keen to promote excellent team work by employing people who have a positive (can do) attitude, who are prepared to learn a number of rounds so that they are able to work across various areas within the Hampshire contract.
Staff are employed and trained to be multi-functional and to be capable of carrying out numerous functions should this be required when a fellow member of staff is away or absent.
Open and honest team player
Flexible, highly motivated and committed
Have a can do’ attitude; will need to learn other tasks around the business if required
Promote good team work help others.
Have a desire to help the team meet the department targets
Calm under pressure
Ability to work to deadlines
Be willing to undertake any training made available
Flexibility and willingness to undertake driver rounds to cover driver absences
Living within commuting distance of Dummer .