FROSCH Private Client Services provides our clients with experiences unparalleled by other travel organizations. Whether it’s organizing a 3-week luxury safari, securing private villa accommodations, gaining access to a private gallery or scoring an invite to the hottest event in town, we surpass our member’s expectations!
Job Details :
Provide exceptional white-glove service, making every component of a trip as seamless as possible
Listen and guide the conversation to solve problems in a timely manner with all types of customers in all circumstances
Complete client request arrangements from their initial request to completion
Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation
Remain current on value we provide to each customer
Adapt, change, and be versatile with the shifting landscape of the Travel Industry
Be responsive to client’s needs and issue resolution with excellent communication and follow up
Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business
Interact with VIP clients to solicit travel preferences and initial profile information
On call outside of normal work hours to provide for urgent client needs
Act as a client advocate with vendors during negotiations
Embody FROSCH’s core values : Respect, Integrity, Excellence, Communication, and Delivering the Unexpected
Requirements
Previous Exerpince with Sabre is a must
Maintain a positive and professional work environment
Possess strong commitment to team environment, collaborating with others to solve problems and develop innovative solutions
Ability to pro-actively resolve problems independently, and work well under pressure
Strong sense of urgency as well as flexibility to change as needed.
Must possess exceptional communication skills including exemplary written and verbal communication skills
On call outside of normal work hours to provide for urgent client needs
Proficient in Microsoft Office; Word, Excel, Outlook
Fast learner who always strives to deliver above and beyond the clients expectations
Meticulous attention to detail
Ability to work under pressure and meet deadlines
Benefits
What FROSCH Offers You :
Opportunity to make a difference in a growing global company
Strong collaborative environment
Continued Industry Training
Employee Recognition Program
We aspire to define ourselves as the travel company of choice, to deliver industry-leading expertise and service to our customers and build on the tremendous pride our employees have in all they accomplish.
We will continue to align our resources to further integrate leading technologies into our customer experience. Through it all, we will remain faithful to our core values : Respect, Integrity, Excellence, Communication, and Delivering the Unexpected.
Equal Employment Opportunity Policy Statement
FROSCH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, FROSCH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
