Operations Manager - Technology
Johnson Controls
Manchester, Manchester, United Kingdom
3d ago

The ARC Monitoring & Technology Operations Manager is an experienced professional responsible for implementing new products and services into the CSC.

By partnering with the business, CMC IT team, end-users and suppliers. The role is also responsible that all ARC’s are functioning in line with NSI / BSI standards from an infrastructure and Technology perspective


  • Training for customer facing staff on new products / features of products / features of MAS
  • Work closely with the CMC IT team to understand standards and policies
  • Create in house solutions to support the business
  • Advise on ARC related issues / risks (AIM signaling / Project MARS)
  • Telephony technical support when required (New equipment etc)
  • To monitor all ARC leases and understand any requirements for new ARC premises
  • External

  • Work closely with the product marketing team with new and existing products to ensure compatible and has the ability to be monitored.
  • Understand panel protocols and identify what we need to do within MAS / ARC to be able to bring the product on line.
  • Identify any additional ARC equipment required to facilitate new products
  • Meet with suppliers and work to improve products so better suit ADT and our customer needs.
  • Identifying new or enhanced solutions
  • Test new products before launches
  • Ensure new products delivered to plan
  • Attendance to BSI / NSI technical meetings on new standards
  • ARC including direct leadership of 2 Technicians

  • Continuously review ARC equipment
  • Capacity within Servers
  • Internet signaling links / fire walls
  • Lifecycle of products
  • Ensure that the ARC facility including generators and in compliance with the British Standards
  • Ensure that weekly tests on ARC equipment are carried out and documented
  • How you will do it

  • Excellent Communication Skills
  • Strong interpersonal skills and ability to develop good relationships with internal and external stakeholders
  • The ability to think and work strategically
  • Commercial awareness
  • Ability to handle objections
  • Product awareness
  • Technically minded
  • Flexible and professional What we look for
  • Required

  • Intruder, Fire and CCTV Product knowledge
  • Technical capability
  • Appropriate experience at a senior level
  • NSI / BSI StandardsPreferred
  • Experience of security industry preferable
  • Proven delivery of results
  • Server room infrastructure
  • Programming Additional Information
  • Overtime Status : Exempt
  • Apply
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