Professional Services Consultant - French
Innovative Systems
London, Great Britain, United Kingdom
3d ago

Join Innovative Systems in keeping our world safer! One of the fastest growing global leaders in the development and delivery of software data quality and compliance solutions, Innovative's clients use our superior name and due diligence screening technologies to help them make better business decisions and to identify potential money laundering and terrorist financing activity.

Innovative is seeking a technically savvy Professional Services Consultant who client-focused. You must have native-level French language skills and be sensitive to the cultural nuances of the French speaking regions of Europe.

You will having a feel of pride knowing the value you bring by implementing Innovative's leading on-premise and SaaS software for enterprise clients in the French speaking regions of Europe and possibly other locations around the globe.

In this multi-faceted role, you will handle all phases of the software and services delivery lifecycle (SDLC) from pre-sales through configuration, implementation, integration, and testing to handoff.

You will also have the opportunity to engage in special projects that align with you skill set and interests.

Your responsibilities will include :

  • Working with enterprise clients to successfully execute all facets of the software and services delivery phases (pre-sales support, technology delivery, configuration, testing, training, integration, and implementation)
  • Collaborating with sales and other internal teams to understand prospective client needs; assist with development of product justifications and proof of concepts (POCs)
  • Effectively demonstrate Innovative's proprietary products during the sales cycle to drive prospective client understanding of our product's effectiveness and value within their environment
  • Perform customization analysis and develop recommendations for a solution that provides the best value for the client; use programming skills as necessary to meet these needs
  • Install and configure Innovative's proprietary software at client sites or remotely
  • Provide post implementation client training on site or remotely
  • Handle case study projects to better understand client needs
  • Participate in special projects to drive and develop solution improvements and efficiencies
  • Provide superior project management; managing and communicating project timelines to internal and external customers
  • Manage client expectations in a manner that is focused on customer success and satisfaction; proactively communicate any issues / concerns to leadership
  • Integrate Innovative's technical solutions into client processes; use batch processes and other tools
  • Test the solution to ensure product implementation meets or exceeds performance and quality standards
  • Provide client support until post-implementation handoff to Innovative's Support and Account Management teams
  • Ensure a superior customer experience and levels of satisfaction through all project phases
  • The skills and experience you must have includes :

  • Minimum 1 - 3 years prior technical consultancy experience with software data management, data quality, master data management, and / or compliance solutions
  • Native-level French and English
  • Honors level achievement in computer or software engineering, computer or information science, mathematics or related technology field
  • Strong SQL experience including working with SQL databases and SQL scripting language is a must
  • Experience with C, Java, .Net, or other related languages or technologies; Windows Server technologies
  • Experience with scripting, batch processing, data file manipulation, or Web services
  • Knowledge of data management concepts, data analytics, data quality, data integration, business intelligence, CRM, Report Writer, or similar technologies
  • Strong analytic and problem-solving skills
  • Proven ability to interpret and effectively respond to technical and non-technical queries in pre-sales settings at all levels of the organization including C-suite
  • Proven ability to present technical concepts and product demonstrations to technical and non-technical people at all levels of the organization including C-suite
  • Highly motivated self-starter with strong commitment to follow-through
  • Proven ability to establish and meet goals, deadlines, and priorities
  • Strong interpersonal skills and excellent written and verbal communication skills
  • Proven, effective team player / collaborator
  • Experienced and knowledgeable with the cultural nuances and languages within the French-speaking regions
  • Ability and willingness to travel approximately 15% throughout continental Europe, particularly the French-speaking regions and other locations as needed
  • It's a plus if you have :

  • Knowledge or experience in the risk / compliance domain, Anti Money Laundering regulations, solutions or software
  • Knowledge or experience in data management, data analytics or related field
  • Prior experience in banking or financial services
  • Experience with SWIFT, SEPA and EU payment schemes
  • Innovative provides you with :

    A competitive compensation package, exceptional time-off, private health insurance, and an environment that provides you with autonomy, flexibility, and fun.

    We are a diverse, multi-cultural group! At Innovative, you will find teammates, locally and abroad, that are among the brightest, most friendly and supportive anywhere.

    This shows in our culture that is known for building the success of each other - as well as our clients.

    Innovative's world headquarters is in Pittsburgh, Pennsylvania. Our EMEA headquarters is in London, UK, LATAM headquarters in Mexico City, Mexico and other operations are in Germany, the Middle East, Singapore, Brazil, and Canada.

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