Reservations Agent
Arora Group
London, GB
9d ago

Salary : £18636.8 per annum

Hilton Garden Inn London Heathrow Terminal 2, the one and only hotel connected to the Heathrow Central Terminals. With 364 rooms, many offering runway views, restaurant, lounge bar, 5 hi-

tech meeting rooms and rooftop bar, this will be the most exciting new opening in the Heathrow area in 2019.

This is the perfect time to join the pre-opening team and help shape the future of this hotel.

As a Reservations Agent you will be responsible for recording and processing all reservation enquiries made by phone, fax or e-

mail efficiently and accurately, maximising sales and room occupancy rates.

Duties and Responsibilities

  • Answer all reservation requests in a courteous and efficient manner using the principles of Benefit and Feature selling whilst adhering to all the criteria as laid out in the Marriott Reservation Test Call Format.
  • Process all transactions of reservations by fax, letter or email where necessary
  • Handle all reservation requests from other departments in the hotel by crib sheet
  • Process rooming lists and group blocks within MARSHA and OnQ systems.
  • File and process reservations correspondence.
  • Previous hotel front office or reservations experience is preferable
  • Previous customer service experience is essential with excellent communication skills
  • Excellent command of English, any other language is an added advantage
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