UX Writer- Chase UK

JPMorgan Chase and Co

LONDON, LONDON, United Kingdom

6h ago

Job Description

Here at JPMorgan Chase & Co., we know that people want great value combined with an excellent experience, from a bank they can trust.

So we launched a new digital bank called Chase to revolutionise mobile banking by creating seamless digital journeys that our customers love.

For us, that means keeping ourselves customer obsessed and always being open to trying new things. Above all, it's about working with people who are passionate about building the bank of the future.

Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the center.

We have created a new organization and we are looking for solution-oriented, commercially minded, customer-focused engineers, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team.

Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm.

Your work will have a massive impact, both on us as a company, as well as our clients and our business partners around the world.

Who we are at Chase

At J.P. Morgan Chase, we’re expanding our digital capabilities and investing in growth opportunities within Chase UK, a brand-new consumer bank designed to be digital by default.

We believe in designing engaging, relevant and contextual experiences to help our customers make more of every day.

We’re a diverse team of people all passionate about designing and delivering delightful user experiences at the intersection of digital products and financial services.

Being part of Chase, your work will have reach and impact in a brand-new bank while working in a creative, dynamic and multicultural environment.

Who you are

You’re a problem solver at heart and strive to look beyond symptoms to explore the core needs and pains. You’re a passionate about engaging with and designing for real people

You are an expert at translating problems into opportunities for the business

You’re highly collaborative and focus on the we’ rather than the I’

You’re not afraid of speaking up and be a vocal advocate of the user

You’re comfortable expressing the value of design to senior stakeholders

You’re an excellent communicator and transparent in your work

You’re likely a design generalist with one or several core skills (e.g. user research, prototyping)

You’re strategic, and triangulate your process in both user desirability as well as business value and feasibility

You thrive in highly ambiguous situations and enjoy solving complex problems

You thrive in a fast-paced environment with frequent changes and you have a strong history of adapting to change

What you’ll be doing

As part of the Experience Design team reporting to the Experience Design Lead, you’ll be responsible for applying the service design practice to integrated projects throughout the business while working closely with product, design, marketing and content teams.

As a Senior Service Designer, you will :

Lead service design projects end-to-end and passionately represent the human perspective

Conduct user research and translate insights into tangible, holistic and human-centred frameworks (e.g. customer journeys, ecosystem maps)

Facilitate co-design activities (e.g. workshops) of delightful user experiences

Anchor the design process in user needs as well as business value and feasibility

Manage stakeholders in complex environments and take them on the experience design journey

Navigate complex systems of touchpoints and champion a problem-first approach

Help identify pain points, opportunities and future paths for our business and customers

Promote the service design practice within the business and inspire team members on the power of service design and the utilisation of methods and tools

Your background

A degree in Service Design or other related design or business discipline

Relevant experience on Service Design projects, ideally in-house

Demonstrable experience of Service Design shaping medium-size projects

Experience working with Product and / or internal teams

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