Customer Care Apprentice –
5d ago

We have an opportunity for an Apprenticeship within theCustomer Care department, within the Professional Products Division (PPD)Customer Service Team in Bury.

This position will involve on the job trainingwhilst also working towards a Level 2 Contact Centre Operations qualificationwith training provided through North Lancs Training Group.

The successful jobholder will be efficient,professional and highly motivated, ready to act as a key point of contact for ademanding customer base, which ranges from small neighbourhood salons to majorhairdressing chains and exclusive portfolio salons.

In return for your hard work youwill receive excellent staff benefits such as 25 days’ holiday (plus bankholidays), chance to join our company pension scheme and access to the StaffShop on site.

Role and Responsibilities

To succeed in this role, you will be able to deliver excellent customercare to a wide variety of customers and be able to demonstrate effective andefficient handling of disputes and queries.

You will be professional at alltimes and be an Ambassador of the PPD Customer Care Team when dealing with bothinternal and external customers.

Your organizational skills, attention todetail and your ability to priorities will be critical in our fast movingenvironment of constant change.

You will demonstrate a flexible and persistentapproach to problem solving; self-motivated and confident, you are a real teamplayer who thrives on the challenge of achieving group results.

Your key job accountabilities :

  • Taking high numbers of inbound calls
  • Be a trusted key point of contact for our customers, combining aprofessional service with passion for and knowledge of our products.
  • To liaise with Commercial Team members to advise them of any potentialissues regarding order processing / delivery / payment queries.
  • Be part of a highly motivated team delivering an excellent standard ofcustomer service
  • Qualifications and Education Requirements

    5 GCSE’s grade A-Cincluding Maths and English (or equivalent) required.

    Preferred Skills

  • An ability to deal with a high level of internal and external telephonecalls in a professional manner
  • To work accurately and quickly under time pressure, with the ability tobuild relationships with customers
  • The ability to communicate effectively both in written and verbal form
  • The ability to work both autonomously and as part of a team, and planand organize own daily workload to meet daily deadlines
  • The ability to resolve problems or where appropriate direct issues forconsideration to the appropriate level
  • The ability to analyse information
  • Knowledge of Microsoft Office, including Excel
  • Personal Qualities

  • Goodcommunicationskills both writtenand verbal
  • GoodIT skills mainly Excel and email
  • Mustbe able to work quickly & accurately
  • Ableto record information accurately
  • Future Prospects

    Dependenton role availability and apprentice performance, you may to progress tofull time employment at one of our L'Oreal sites.

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