Assistant Front Office Manager
Andaz Liverpool Street
London, ENG, GB
1d ago

Assistant Front Office Manager

Salary : £34,000 + Service Charge* (Conditions Apply*)

The Andaz London is currently recruiting Assistant Front Office Manager position.

Joining the Andaz London Liverpool Street is choosing a 5-star lifestyle hotel located in the heart of vibrant East London to for your next career move.

With 5 different outlet concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, you, as Food & Beverage, will be provided with various opportunities to develop your service skills and continuous growth.

At Andaz which translates from Hindi as "personal style", we empower each colleague to create the lifestyle world class guest experience.

Your personal style and creativity is what makes Andaz unique and we are looking for a Team member who embraces challenging the norm and who stand out to try new ideas.

What’s in it for you?

Being part of Andaz also mean, joining the Hyatt family which has over 1000 hotels in over 60 different countries, also recognised for over 5 years as a UK Great Place to Work Company for offeringgreat range of benefits, including :

  • 12 free nights per year of service across Hyatt Hotels worldwide
  • Employee and Friends & Family rates across Hyatt Hotels worldwide
  • F&B Discounts of up to 50% in Hyatt UK Restaurants & Bars
  • Refer a friend bonus £500 per colleague introduced
  • Workplace pension scheme
  • Annual season travel loan interest-free
  • Cycle-2-Work scheme tax-free
  • Continuous Learning & Development opportunities
  • Uniform provided and laundered complimentary
  • Complimentary meals on duty
  • About the role

    As Assistant Front Office Manager you are accountable for overseeing the smooth operations of the Front Office department.

    As Assistant Front Office Manager you are accountable to the Front Office Manager in running the Front Office department effectively and to ensure maximum guest satisfaction, departmental profitability, achieving monthly goals and adhering to the standard required by the hotel.

    Some of the key processes include but are not limited to :

  • Maintain excellent communication with other hotel departments
  • Perform all tasks of a Front Office Staff as needed to facilitate service
  • Ensure that the Front Desk is appropriately staffed according to activity levels
  • Ensures that the front desk is aware of all new promotions and changes
  • Analyse, investigate, and resolve guest’s complaints
  • The role is subject to right to work check as per UK employment law.

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