Customer Service Advisor
Job Title Customer Service Advisor Reference UK07230 Town Sunderland Business Line Contact Centre
Customer Service Advisor Full Time / Permanent positions - 40 hours per week
Salary - £19,760 - £21,000 based on experience
RSA Office - Doxford Park - Sunderland
Range of set working patterns including evenings and weekends.
We all know about car and home insurance and at RSA, the home of MORE THAN, we insure so much more than that.
As the UK’s oldest insurer we know a thing or two about insurance and how best to help our customers. And at MORE THAN, we do more.
We do more by showing our customers how much we care about them, by making the process as smooth and easy as possible, and by going above and beyond when our customers need us most. This is where YOU come in.
Whether you are thinking about your next step in your customer service career or you are just starting out - as a Customer Service Advisor based in our Sunderland site, you’ll love the variety and responsibility that comes with working for one of the leading household brands in insurance.
At MORE THAN, we treat our customers as individuals and you will be the expert that helps them out with their insurance policies, bill payments, queries and complaints if things do go wrong.
We strive to make their experience as easy and stress-free as possible whether interacting with our customers by telephone, webchat or email.
We’re looking for someone who can provide outstanding customer service, so it’s important that you :
Benefits and Reward
At MORE THAN, we don’t just do more for our customers. We pride ourselves in looking after our people too.
A welcoming, diverse and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work.
We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential.
Our commitment to diversity is sincere, continually growing and led right from the top.
If you require flexibility in when, where or how you work, we’d love to hear from you. We also want to ensure that you are supported throughout the application process to enable you to be at your best.
If you require adjustments during your application process, please flag this on your application form.