Team Lead, Customer Support Engineers
Oil & Gas Job Search
Warrington, UK
16h ago

Are you a qualified leader, who knows how to coach and develop others and grow a diverse team? And do you take pride in keeping the customers at the centre of everything you do?

With our growing service portfolio, we’re looking for a Team Lead of our Customer Support Engineer department to jump in and join our exciting future as the market leader for sustainable energy solutions!

SBU NCE >

Customer Service Management

Operating within the Vestas Northern & Central Europe business unit, we focus exclusively on selling, constructing and operating onshore wind power plants in UK and Ireland.

With offices in Warrington and Dublin, Service UK and Ireland is responsible for the service and maintenance of our customers wind power plants in both markets.

Together with our colleagues throughout Vestas, we handle some of the largest operational projects, with some of the most complex customers in Europe.

The CSE Team Leader will be at the forefront of ensuring the relationships with our customers and ensuring that we meet and exceed their expectations.

We take pride in our collaborative and open-minded culture and in order to achieve our targets, we offer our employees an open working environment where enthusiasm and willpower are the daily ingredients to embrace the development potential in our exciting journey.

Responsibilities

The Customer Support team is responsible for the relationship with our customers, to ensure an exemplary level of service, make sure we deliver according to the contracts and meet customers’ expectations.

As the CSE Team Leader it is your role to have the overview and ensure the right prioritization, as well as ensuring that the team has the right level of knowledge and understanding.

The position reports directly to the Customer Relationship Manager, directing a team of 7 Customer Support Engineers in UK and Ireland.

The team provide first-line customer communication, ensuring execution to the scope of contracts and customer commitments, handling the customer relationship and seeking aftermarket sales.

  • The role will involve supervising and developing a team with a varying range of experience levels
  • Ensuring the CSE team effectively handles the customer relationships resulting in increased satisfaction and loyalty. The end goal is to make sure the customer receives best-in-class experience and see Vestas as their number one supplier in renewable energy
  • This position will be the high-level escalation point for commercial and contractual issues. This will also involve empowering the team to be accountable for the relationship management
  • As the Team Lead there will be a focus on fruitful delivery of change management and ongoing continuous improvement, from daily processes to a varying range of special projects
  • Effectively manage the KPI’s around satisfaction and revenue targets, whilst focusing on future performance, commercial growth and potential revenue opportunities
  • Working alongside the Customer Manager Team; providing support in effective account management across the department
  • Standardise processes within the team, ensuring a clear and consistent interaction both internally and externally
  • To be commercially aware of the contract’s financial performance and requirements, to inform / escalate cost overruns, requests out of scope and transition to new contracts
  • Qualifications

  • You will be degree qualified, ideally Masters-level with previous experience in a customer management role running business performance.
  • Your experience will involve handling large complex accounts from a commercial or contractual perspective.

  • Prior experience in a similar role with a proven ability to develop teams and organisational results
  • Aspiration and motivation for achievement, with a high work ethic to guide and achieve results
  • Project management skills, able to handle a range of solutions with stakeholders across the business
  • You will have highly developed communications skills, the ability to be clear and consistent with the customer message internally within Vestas
  • You will have proven record of significant organisational skills, the ability to prioritise and change focus as per the needs of the business
  • Competencies

  • Solid stakeholder management skills
  • Good communication skills; diligent and process focused
  • Resilient and able to stay motivated in busy times
  • Problem-solving mentality, able to get things done
  • Motivated and eager for improvement
  • Capacity to handle complexity under time stress
  • Comfortable communicating and collaborating with customers and colleagues across Ireland, UK and further
  • What we offer

    We offer an exciting chance to engage with our customers on a wide range of subjects within our Service department. You will work with long-term projects for the future of our Service business which is one of the fastest growing areas in the company.

    Vestas are a global leader in service and you will be involved in some of the most complex and exciting projects that exist in the industry today.

    It’s a busy and ever-changing environment where no day is the same.

    Additional Information

    You will be based at our office in Warrington, with occasional travel within Ireland, UK, and Northern Europe.

    We look forward to receiving your application as soon as possible, and no later than 12th May 2021.

    About Vestas

    Vestas is the energy industry’s global partner on sustainable energy solutions. We design, manufacture, install, and service wind turbines across the globe, and with more than 105 GW of wind turbines in 80 countries, we have installed more wind power than anyone else.

    Through our industry-leading smart data capabilities and unparalleled more than 86 GW of wind turbines under service, we use data to interpret, forecast, and exploit wind resources and deliver best-in-class wind power solutions.

    Together with our customers, Vestas’ more than 24,500 employees are bringing the world sustainable energy solutions to power a bright future.

    Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills and perspectives, and gives everyone equal access to opportunity.

    We invite you to learn more about Vestas by visiting our website at and following us on our social media channels.

    Recommended Skills

    Account ManagementCustomer Relationship ManagementStakeholder ManagementChange ManagementCommunicationLeadership

    Recommended Skills

    Account ManagementCustomer Relationship ManagementStakeholder ManagementChange ManagementCommunicationLeadership

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