Sales Executive
Taylor Wimpey plc
Horley
15d ago

Job summary / purpose :

  • To take ownership for the delivery of a first class customer experience to all parties involved in the purchase of a new home from Taylor Wimpey.
  • To ensure sales meet or exceed target, and profit is maximised for the business.
  • Primary responsibilities :

  • Take ownership of the development, all aspects of presentation and the entire purchasing process.
  • Become the reference point for the purchaser, and all other internal and external interested parties from first contact through to the completion of the house sale.
  • Promote and provide for the use of company recommended mortgage brokers and solicitors to ensure an efficient service for customers to achieve purchasing deadlines.
  • Ensure all administrative and reporting requirements are met according to company policies and agreed time frames.
  • Ensure that market research, price benchmarking, advertising, incentives, PR and other marketing events are undertaken proactively to provide the correct pipeline to fulfil agreed sales targets.
  • Proactively search for target customers and create appointments. Follow up leads to ensure that sales targets are met and customer satisfaction is measured to the level required by Taylor Wimpey.
  • Undertake inspections and introduce the customer to their new home, ensure familiarisation, and ensure the after care’ of those customers at defined intervals following their move-in date.
  • Ensure the health & safety of customers, colleagues and other parties whilst on site in accordance with legal requirements and company policy.
  • Follow and adhere to company procedures, standards of performance, and the business unit Sales Manual.
  • Key business relationships :

    Internal :

    Sales Manager, Site and Production Managers, Sales administration, Other Sales Executives, Technical, planning and commercial departments, Marketing department

    External :

    Customers, Chain purchasers, Independent Financial Advisors, Solicitors, Local estate agents, Contractors / Trades, Marketing agencies

    Regional variances to the role :

    The Sales Executive role is required to take customer payments and visit customers in their homes any candidate offered the role will be required to complete a third party adverse financial check and criminal record check

    What are the measures of success for this position?

  • Sales against target
  • Sales excellence : site presentation
  • Customer surveys
  • Approved solicitor & Independent Financial Advisor usage
  • Experience, Qualifications, Technical Requirements, Education Required / Preferred :

  • The role involves travel which requires a full driving licence and the ownership of a car.
  • The role involves using a computer on a daily basis, so computer literacy would be beneficial
  • The role requires regular weekend and bank holiday working.
  • New Build House sales experience Preferred
  • Key Competencies :

  • Set clear professional standards
  • Be passionate about customers
  • Deliver right first time and keep promises
  • Be well planned and organised
  • Communicate well and collaborate
  • Internal Applicants Please inform your Line Manager if you wish to apply for this role. Please email Katy.Potter taylorwimpey.com

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