Job summary / purpose :
To take ownership for the delivery of a first class customer experience to all parties involved in the purchase of a new home from Taylor Wimpey.
To ensure sales meet or exceed target, and profit is maximised for the business.
Primary responsibilities :
Take ownership of the development, all aspects of presentation and the entire purchasing process.
Become the reference point for the purchaser, and all other internal and external interested parties from first contact through to the completion of the house sale.
Promote and provide for the use of company recommended mortgage brokers and solicitors to ensure an efficient service for customers to achieve purchasing deadlines.
Ensure all administrative and reporting requirements are met according to company policies and agreed time frames.
Ensure that market research, price benchmarking, advertising, incentives, PR and other marketing events are undertaken proactively to provide the correct pipeline to fulfil agreed sales targets.
Proactively search for target customers and create appointments. Follow up leads to ensure that sales targets are met and customer satisfaction is measured to the level required by Taylor Wimpey.
Undertake inspections and introduce the customer to their new home, ensure familiarisation, and ensure the after care’ of those customers at defined intervals following their move-in date.
Ensure the health & safety of customers, colleagues and other parties whilst on site in accordance with legal requirements and company policy.
Follow and adhere to company procedures, standards of performance, and the business unit Sales Manual.
Key business relationships :
Sales Manager, Site and Production Managers, Sales administration, Other Sales Executives, Technical, planning and commercial departments, Marketing department
Customers, Chain purchasers, Independent Financial Advisors, Solicitors, Local estate agents, Contractors / Trades, Marketing agencies
Regional variances to the role :
The Sales Executive role is required to take customer payments and visit customers in their homes any candidate offered the role will be required to complete a third party adverse financial check and criminal record check
What are the measures of success for this position?
Sales against target
Sales excellence : site presentation
Approved solicitor & Independent Financial Advisor usage
Experience, Qualifications, Technical Requirements, Education Required / Preferred :
The role involves travel which requires a full driving licence and the ownership of a car.
The role involves using a computer on a daily basis, so computer literacy would be beneficial
The role requires regular weekend and bank holiday working.
New Build House sales experience Preferred
Key Competencies :
Set clear professional standards
Be passionate about customers
Deliver right first time and keep promises
Be well planned and organised
Communicate well and collaborate
Internal Applicants Please inform your Line Manager if you wish to apply for this role. Please email Katy.Potter taylorwimpey.com