Store Manager - Coventry - 40 hours
Toolstation Limited
Coventry, West Midlands
6d ago

Description : What you’ll be doing

What you’ll be doing

Acting as an inspirational leader, you’ll inspire customer loyalty and coach your team to be the best that they can be. This isn’t your average retail role, we serve customers, pick items from the warehouse and stock shelves.

It’s hot in the summer and cold in the winter. But where we really differ is our service, we go above and beyond to make our customers happy.

And you’ll be at the forefront of this, building longstanding relationships and taking pride in doing a good job.

  • Achieving and exceeding AOP and ensuring that the store is successful with a key focus on incremental sales growth.
  • Leading, motivating and engaging your team. Creating an environment where everyday engagement is key
  • Encouraging a positive mind-set and building a culture of feedback, praise and recognition
  • Giving and receiving regular feedback, creating a fun working environment and making your store a great place to work
  • Engage your team at all levels to create an environment where appropriate staff development takes place. Championing internal development programmes to support future business growth and succession
  • Proactively increase customer service standards in own store by championing the customer proposition, quickly and efficiently resolving escalated customer queries and understanding competitor activity locally
  • Ensuring you recruit in-line with company expectations, recruiting for the future and recruiting right first time
  • What you’ll bring

  • As an experienced team manager, you’ll lead from the front, inspire and motivate your team to set an example of great customer service and store standards;
  • ensuring that the sales counter runs smoothly. You’ll have a strong track record of developing high performing and engaged teams in a retail environment.

    You’ve got experience of leadership and management, including recruitment, development and performance, resulting in high levels of retention and low levels of labour turnover.

    Your can-do attitude and passion for retail shine through and are emulated by your team.

    What we’ll give to you

    At Toolstation we’re proud to offer great career development opportunities to our colleagues, with a strong culture of recognising and supporting talent and promoting colleagues from within.

    You’ll be challenged in your role and our values are high; you’ll be supported with tailored induction programmes, and ongoing management training courses to ensure your success with us.

    As part of the Travis Perkins group plc, Toolstation are able to offer great benefits to our employees; including colleague pension, provision of uniform, childcare vouchers, competitive rates of pay, discount on products across the Travis Perkins Group, company share save schemes and more!

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