Systems Manager – ServiceNow
Perform Group
London (Feltham), United Kingdom, GB
2 months ago
  • Hours of Work : 37.5

    As a Systems Manager at Perform Group, you will take ownership for key Software Applications used by the organisation. The priority for this role will be to own the ServiceNow platform leading the implementation project and overseeing the work completed by internal teams and third parties.

    Working with the support teams, you will also need to ensure that BAU support for the application is provided.

    Your role will be to understand the needs of the business to build the long-term strategy for ServiceNow within Perform and lead programs of work to deliver on these requirements.

    You will also join existing project teams and take responsibility for required changes in the areas you manage.

    This role would ideally suit someone from a Product Ownership background, or someone looking to move into this area. We would also welcome applications from people who have a system support background who are now looking to expand their responsibilities.

    To be successful, you will need to be dynamic and flexible and comfortable working in a fast-paced environment.

    WHAT WILL YOU DO IN YOUR NEW ROLE? % of role Analyse business requirements and apply your knowledge of the systems to design effective solutions, ensuring thorough testing and effective business transformation25 Prioritise the project backlog and handle BAU issues and change requests25 Manage a range of complex projects utilising internal resources and third parties25 Act as a point of contact for the business and technical teams for the applications you are responsible for15 Work with the stakeholders to develop the short and long term strategy for ServiceNow and communicate effectively to senior management10 DO YOU HAVE THESE ESSENTIALS TO BE CONSIDERED FOR AN INTERVIEW?

    Skill Level (out of 4) Experience in IT projects involving multiple parties documenting business requirements and writing technical specifications3 Extensive knowledge and / or implementation experience of ServiceNow3 Working experience of requirements capture / modelling methods such as User Stories, Use Cases and Process Maps2 Understanding (and ideally certification) of the ITIL framework2 First-

    hand experience of managing suppliers to deliver technical projects2 DESIRABLE REQUIREMENTS (DO YOU HAVE THESE DESIRABLES?

    Degree qualified or equivalent experience in IT Systems ServiceNow certification RAD methodology Agile and / or Waterfall project management THESE ARE THE PERFORM COMPETENCIES YOU’LL NEED TO SUCCEED IN YOUR ROLE .

    Teamwork & Collaboration Working collaboratively with a group of people in order to accomplish a task or achieve a goal.

    Planning & Organisation Ability to set priorities, goals and time tables to achieve maximum productivity Drive & Energy Self motivated and driven to succeed, focused on results and passionate about the job Communicating with impact Displays the ability to present information to a high standard using a variety of written, verbal and presentation techniques.

    Planning & Organisation Ability to set priorities, goals and time tables to achieve maximum productivity IF YOU HAVEN’T YET GOT A FEEL FOR THE CULTURE AT PERFORM, THEN READ ON

    Here at Perform we like to consider ourselves a progressive , dynamic , fun and fast-paced global sports media broadcasting company.

    We are passionate about what we do and really good at it too!!

    Here are some of the things you can expect working at Perform ; collaboration , innovation , ever changing, empowerment, work hard and personal development.


    You’ll receive up to 25 days annual leave (increasing by 3 days after 3 years), Single cover Aviva Private medical insurance* , Life Assurance (4x annual salary), matching pension contributions up to 5%, Season Ticket Loan , Cycle to Work Scheme

  • and Childcare Voucher Scheme
  • Free parking is available for Feltham offices. We also have a subsidised canteen at Feltham with Starbucks coffee from £1.
  • And there’s more You’ll have access to the Perform online learning portal ( MindTools ) and be part of our Career Deal, which aims to support your continued professional development .

  • We also have a structured management development programme and a financially rewarding Refer a Friend scheme. If you fancy a move abroad ;
  • Perform are currently seeking the best talent in a number of countries around the world!

  • Please Note some of these benefits will be available to you upon successful completion of your probation.
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