We are looking for an experienced Senior Consultant to help us drive our consulting propositions on Customer Insights and Analytics.
The role will be pivotal part of Acrotrend’s Consulting practice and will be primarily responsible to design, deliver & support the consulting assignments.
The role will expand into defining future propositions around areas of Customer Analytics using advance techniques like AI and ML.
The role will see the big picture and create business cases, solution approaches and programme roadmap to guide our clients to derive more value out of their customer data.
Helping to design and execute Acrotrend consulting propositions along with building methodologies, driving scale and repeatability with client organizations
Provide strategic support on Acrotrend’s offerings related to customer analytics to the consulting team
Work with the sales & accounts team to position offerings at existing and new client to take them on customer analytics journey with our offerings
Interfacing with the client organization for assessing their current state around customer processes, data and insights
Design customized presentations, demonstrations and prototypes of Acrotrend propositions to articulate use cases and value to the customer
Participate in selling the value of Acrotrend’s offerings with presentations, live online and in-person demonstrations
Articulate and explore functional and customer analytics concepts to a variety of audiences including business leaders, technical architects, and IT professionals
Drive and contribute to RFPs and custom offering proposals as necessary, leverage and build upon existing knowledge base
Actively contribute to the wider Acrotrend community and capability development on relevant areas
Design & apply Acrotrend consulting frameworks and methodologies to support the propositions and execution
Strong expertise on customer insights & analytics with minimum 4 years of relevant experience
Strong expertise on and understanding of business areas of customer analytics, including Digital
Experience of working with consulting and pre-sales teams
Experience on working with & defining consulting frameworks and methodologies for organisations
Experience of stakeholder management at all levels; both internally and externally
Understanding of technologies pertaining to customer analytics including areas on data integration, data management, big data, & visualizations
Understanding of at least one cloud platform (AWS / Azure)
A good appreciation of cost drivers in enterprise and functional / departmental solutions and the commercial consequences of the business & technical decisions
Flexibility to explore, learn and work on new & emerging concepts in customer analytics landscape
Good understanding on machine learning & AI concepts and related solutions
Highly curious to understand more about the clients and their environment by asking relevant questions
Excellent communication & influencing skills with proven ability to deliver innovative, but realistic approach & solutions to complex client problems
Affinity for change. The ability to identify opportunities and lead others through organizational and technology change
Ability to work with imperfect information in the environment of uncertainty whilst still maintaining high standard, evidenced designs and documentation
Proficient at communicating strategies, policies and complex techno functional issues to both business and technical audiences
Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings
Ability to develop productive client relationships at different management levels and identify and develop opportunities for new business.
Analytical thinker with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex business (or technology) processes
Innovative problem-solver who can generate workable solutions and resolve complaints
Mentoring & Leadership skills
Flexible and committed to meet project deadlines