In the construction industry, receptionists act as the first point of contact for clients, subcontractors and suppliers.
As a receptionist, you’ll be at the forefront of the organisation, greeting guests and contractors, and responding to phone and email enquiries.
You’ll need excellent people skills to provide high-quality customer service.
Typical hours per week
38 - 40
How to become a receptionist
There are several routes to becoming a receptionist. You can gain the qualifications you need by doing a college course or apprenticeship.
You may also be able to apply directly to an employer if you have relevant skills.
You should explore the options to find out which is the right one for you. Although some of these options will list qualification requirements many employers are more interested in people who are enthusiastic, willing to learn and can follow instructions.
You may need a (CSCS) card to work on a construction site.
College / training provider
Your local college or training provider may offer business administration courses. You could study for a Level 1 Certificate in Business and Administration.
You’ll need at least two GCSEs (or equivalent) at grades 3 to 1 (D to G) for this.
If you are aged between 16 and 24 you may be eligible for a traineeship. This is a short course (2 weeks - 6 months) which helps you to gain work experience in your chosen role.
An apprenticeship in business administration is a good way to start on your career path into the construction industry. Apprenticeships are open to anyone over the age of 16.
As an apprentice, you will be fully employed by your company and expected to work a minimum of 30 hours a week. Your time will be split between on-the-job experience and a college or training provider.
To be an apprentice you’ll need GCSEs (or equivalent), including English and maths, and excellent interpersonal skills.
If you have experience in customer service or administration you may be able to apply directly for receptionist vacancies.
Many employers will then provide further training to help you in your career path.
Work experience is essential to gaining employment within the construction industry. You could gain this at school, or by working weekends and holidays with a company or relative who works as a receptionist.
Potential employers will always be pleased to see work experience listed on your CV.
Additional skills which may benefit anyone looking to become a receptionist include :
What does a receptionist do?
As a receptionist you could be :
How much could you earn as a receptionist?
The expected salary for a receptionist varies as you become more experienced.
Hours and salary depend on location, employer and any overtime you may do.