Salesforce Implementation Specialist (Lead) - London, Fintech

Railsbank

London, London, City of

3d ago

Salesforce Implementation Specialist (Lead) - London

About Railsbank

Railsbank is the world’s leading global open banking platform that gives customers access to global financial services with 5 lines of code.

The company was founded by serial finTech entrepreneurs who previously founded successful and award winning companies like Evolution and Currency Cloud.

Since starting in 2016 in London the company has expanded across Europe, launched in Singapore and is currently extending capabilities in SE Asia, USA and Australia.

We are now scaling the company across Europe and SE Asia and looking for exceptional people who share the same core values to join team Railsbank.

The role

As Salesforce Implementation Specialist you will be responsible for the implementation of Sales & Service Cloud and migration of data from our current systems / data sources.

Owing to Covid-19 restrictions, this position is based remotely until we return to our Central London offices.

We are looking for you to :

Lead the implementation of Salesforce platform from kick-off to go-live

Conduct a systematic review of current CRM and related systems / data sources

Identify additional areas the Salesforce platform can enhance business process

Assist in selection of suitable implementation partner

Work alongside implementation partner and manage clients expectations

Configure the Salesforce platform using point and click development

Implement Salesforce best practices and process

Migrate data from current systems / sources

Create detailed technical design documents

Create necessary bespoke support documentation

Prepare test data and plan and conduct basic unit or module testing

Conduct periodic demos to stakeholders pre go-live

Provide support for quality assurance testing and defect resolution

Follow the policies and procedures in the Information Security Management System (ISMS) to ensure the Confidentiality, Integrity and Availability of the information that Railsbank manages.

Post implementation to remain as subject matter expert

Provide support and enhancements as needed

Continuous improvement to business processes to maximise benefits of platform to both the customer

and business

What we look for in your professional skills

You’re likely to be educated to degree level or equivalent, with excellent communication skills (across all media) and possess the ability to get things done’ in a flexible dynamic organisation.

You will be an expert in your field.

We are looking for the following skills / experience :

Essential

Extensive hands on experience with Salesforce

Strong Implementation background - worked on an implementation with at least 150 users

Strong configuration skill set - Workflows, reports and dashboards

Salesforce Administration Certification and / or Sales and / or Service Cloud certification is a MUST

Ability to manage multiple work streams simultaneously, at pace

Self-starter who is analytical and creative in their thinking; ability to quickly analyse information and creatively reach solutions and to execute their implementation

Proficient at working with data from a range of sources

Strong stakeholder management and communication skills

Working within an ISO27001 certified environment

You are keen to work and develop your career within an exciting entrepreneurial fintech start-up

Desirable

Leader of previous implementation of 150+ users

Working within a GSuite Enterprise

Data migration / cleanup experience

What we look for in our team members and our values

Being an integral part of the Railsbank team and sharing our values is important to us.

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