Salesforce Implementation Specialist (Lead) - London
Railsbank is the world’s leading global open banking platform that gives customers access to global financial services with 5 lines of code.
The company was founded by serial finTech entrepreneurs who previously founded successful and award winning companies like Evolution and Currency Cloud.
Since starting in 2016 in London the company has expanded across Europe, launched in Singapore and is currently extending capabilities in SE Asia, USA and Australia.
We are now scaling the company across Europe and SE Asia and looking for exceptional people who share the same core values to join team Railsbank.
As Salesforce Implementation Specialist you will be responsible for the implementation of Sales & Service Cloud and migration of data from our current systems / data sources.
Owing to Covid-19 restrictions, this position is based remotely until we return to our Central London offices.
We are looking for you to :
Lead the implementation of Salesforce platform from kick-off to go-live
Conduct a systematic review of current CRM and related systems / data sources
Identify additional areas the Salesforce platform can enhance business process
Assist in selection of suitable implementation partner
Work alongside implementation partner and manage clients expectations
Configure the Salesforce platform using point and click development
Implement Salesforce best practices and process
Migrate data from current systems / sources
Create detailed technical design documents
Create necessary bespoke support documentation
Prepare test data and plan and conduct basic unit or module testing
Conduct periodic demos to stakeholders pre go-live
Provide support for quality assurance testing and defect resolution
Follow the policies and procedures in the Information Security Management System (ISMS) to ensure the Confidentiality, Integrity and Availability of the information that Railsbank manages.
Post implementation to remain as subject matter expert
Provide support and enhancements as needed
Continuous improvement to business processes to maximise benefits of platform to both the customer
What we look for in your professional skills
You’re likely to be educated to degree level or equivalent, with excellent communication skills (across all media) and possess the ability to get things done’ in a flexible dynamic organisation.
You will be an expert in your field.
We are looking for the following skills / experience :
Extensive hands on experience with Salesforce
Strong Implementation background - worked on an implementation with at least 150 users
Strong configuration skill set - Workflows, reports and dashboards
Salesforce Administration Certification and / or Sales and / or Service Cloud certification is a MUST
Ability to manage multiple work streams simultaneously, at pace
Self-starter who is analytical and creative in their thinking; ability to quickly analyse information and creatively reach solutions and to execute their implementation
Proficient at working with data from a range of sources
Strong stakeholder management and communication skills
Working within an ISO27001 certified environment
You are keen to work and develop your career within an exciting entrepreneurial fintech start-up
Leader of previous implementation of 150+ users
Working within a GSuite Enterprise
Data migration / cleanup experience
What we look for in our team members and our values
Being an integral part of the Railsbank team and sharing our values is important to us.