Customer Service Team Manager
Sale, Manchester
2d ago

Customer Service Team Manager

Location : Sale, Manchester Salary : £25000 Closes on : 21-05-2021 SHARE JOB Login / Register for Job Alerts

Our Story

The Insurance Octopus is Manchester’s fastest growing Commercial Insurance Brokerage. As part of a next-generation services group, Verastar, our aim is to help UK businesses of all sizes protect themselves with a number of tailored products that suit their needs.

Through a combination of some of the most well-known insurers and some more specialist niche insurers, we compare business insurance quotes, aiming to help our customers by tailoring their policy to exactly what they need.

As we are part of a larger commercial business services group, we have all of the benefits and support that come with a corporate entity while maintaining the ethos, family-feel and proactive nature of a smaller company.

Your Role

As the Renewals Team Assistant Manager, you’ll be responsible for leading, developing and supporting your team with a wide range of queries about policy adjustments, change of addresses, direct debit queries and first line complaint resolution.

You’ll contribute to the success of the team by achieving your own personal performance objectives and understanding how both yours and your team's contribution affects the overall performance of the Existing Business Department and retention rate.

You’ll be responsible for monitoring telephony lines & emails to ensure that service SLAs are always being adhered too, acting as a first point of contact for complaints and escalations and oversee the DD default chasing to ensure we can avoid all possible cancellations.

Experience Required

You will have at least 3 years proven experience managing and motivating a customer service team preferably within the Insurance sector however, candidates with extensive management experience from different sectors will be considered.

You’ll be an ambitious and resilient manager, passionate about driving success and exceeding targets and KPI’s with excellent written and verbal communications skill.

Why Choose us

We have a defined program in place to encourage every member of our team to increase their basic salary. Our employee progression route has been created to ensure you are rewarded for your efforts with regular checkpoints in place where your salary will be reviewed to allow you to maximise your earning potential.

Consistency and hard work is rewarded at The Insurance Octopus, every 5 months out of 6 that you are on target you will receive an additional 2% increase on your basic salary.

As well as being a great place to work, we offer impressive benefits too :

  • NVQ and Insurance Qualification opportunities
  • Salary increase opportunities
  • 30 Days Holiday (including bank holidays) rising to 33 days after 1 years’ service.
  • Management and various progression opportunities.
  • Death in Service benefit
  • Healthshield benefits - cashback available for dental, optical, health & wellbeing
  • Sociable working hours and no weekends.
  • Dedicated ongoing training, coaching and support provided.
  • Where to find us

    We’re based in the heart of Sale Moor Village next to Sale Water Park, only a stone’s throw away from the M60 and just a short walk from the Airport Metro Link line and Sale Town Centre

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