Client Service Executive
Rothschildand & CO
London
4d ago

About us

As one of the world's largest independent financial advisory groups, we know that it takes a distinct perspective to make a meaningful difference to our clients’ business and wealth.

Rothschild & Co is a global and family-controlled group. We provide M&A, strategy and financing advice, as well as investment and wealth management solutions to large institutions, families, individuals and governments, worldwide.

Having been at the centre of the world's financial markets for more than 200 years we can rely on an unrivalled global network of more than 3,800 talented employees and a track-record of outstanding execution with 50 offices around the world.

Our integrated global network of trusted professionals and decision makers around the world provide in-depth market intelligence, meaning we can be closer to current issues than any other global financial institution in our core markets.

It is this scale, local knowledge and intellectual capital that allow us to provide a distinct perspective and effective long-term solutions for our partners.

Rothschild & Co Wealth Management

Within Wealth Management we offer an objective long term perspective on investing, structuring and safeguarding assets, to preserve and grow our clients’ wealth.

We provide a comprehensive range of wealth services to some of the world’s wealthiest and most successful families, entrepreneurs, foundations and charities.

In an environment where short-term thinking often dominates, our long term perspective sets us apart. We believe preservation-first is the right approach to managing wealth.

Overview of Role

We are now looking to recruit a Client Service Executive (CSE) to provide administrative services for Rothschild & Co Wealth Management clients and to support our Client Adviser teams in their delivery of clients’ requirements as and when their assigned CSE is out of the office.

The successful candidate will be assigned to one team permanently where they will assist the team CSEs when cover for other teams is not required.

  • The position requires regular client contact and working closely internally with the Client Advisers, Portfolio Managers, Compliance and operational departments;
  • both in London and Zurich.

    Responsibilities

    Be the primary point of contact for all administrative procedures and ad-hoc queries raised either directly by clients and their appointed representatives, or through Client Advisers, while covering absences

    Coordinate the coverage plan to ensure that assistance is provided to the team most in need

    Ensure that all parties are kept informed of the progress of all issues and that all queries / questions are resolved in line with internal procedure and to the client’s satisfaction.

    Adhere to all departmental procedures and Service Level Agreements with internal departments or external counterparties whilst identifying any potential enhancement or improvements

    Cash Management

    Ensure all payment requests, either recurring or ad-hoc, are completed in a timely manner having received the appropriately authorised instructions along with all anti-money laundering requirements.

    Provide administrative support for client’s banking requirements including loans, deposits and account transfers. Monitor overdrafts that are the result of client activity and ensure corrective action is implemented.

    Ensure the correct management fee structures are implemented as per the client mandate.

    Client Take On

    Coordinate, as and when directed by the Client Advisers, the process of new client take on, including onboarding of corporate and trust clients.

    Ensure completion of all client documentation and system required static data. Ensure necessary AML and KYC documentation is obtained and reviewed along with all other compliance requirements.

    Manage the take on of all cash and stock positions internally with the back office whilst keeping the appropriate Portfolio Manager and Client Adviser informed of progress.

    Client Data, Correspondence and Account Maintenance

    Maintain accurate and complete static data on all systems at all times. Ensure that any changes are affected in a timely manner, reconfirmed with the client and the appropriate authorisation for changes is received.

    Maintain an overview of client documents and information recorded in internal systems to ensure appropriateness, completeness of information for KYC purposes and that all relevant information may be accessed.

    Coordinate regulatory project work (such as Client CDD reviews, FATCA, etc.) on behalf of the team, liaising with Front Office Support and the Onboarding team where necessary

    Valuations and Reporting

    Assist with client reporting to ensure that periodic statements are sent within agreed timeframes. These include bank statements, valuations, tax packs and any other documentation required.

    Provide clients with ad-hoc standard reporting as requested

    Oversee performance reporting and answer client queries when required

    Forms, Complaints and Systems

    Report all incidents, monetary errors and client complaints to the Client Adviser and the Head of Front Office Support; making recommendations for change where appropriate

    Preparation of bespoke reporting and fee calculations

    Assist in the implementation of all new relevant systems and processes

    Experience, Skills and Competencies Required

    Previous experience in a similar role at a Wealth Management firm

    Diligent and high level of attention to detail even when working under pressure

    Strong organisational skills and ability to prioritise

    Excellent oral and written communication skills

    Self-starter and team player

    Ability to work to deadlines

    Computer literate (MS Office)

    Our goal is to have a balanced, inclusive and flexible environment which enables all colleagues to achieve their personal and professional aspirations, and to ensure that Rothschild & Co provides longer term opportunities for talent

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