Customer Service Coordinator
Integral UK Ltd
Birchwood, GB
6d ago

About us :

It’s an exciting time to begin a career at Integral UK LTD as it is Britain’s Largest and fastest growing national provider of high quality comprehensive maintenance services for commercial and public sector buildings.

We are an established Facilities Management organisation, providing planned preventative and reactive maintenance for over 1600 clients in 60,000 locations.

Job Purpose :

An exciting opportunity has arisen for experienced customer service operatives to join our dynamic and friendly team on our Helpdesk to provide end-to-end support for our clients and engineers.

The Customer Service Coordinator will be responsible for effectively using the planners, allocating engineers and ensuring all tasks are completed in accordance with clients requirements.

We are looking for organised and enthusiastic individuals with excellent customer service skills to join the Integral team.

Location : Birchwood, Warrington (near Birchwood shopping centre)

Salary : £19,000pa

Working Hours : Full-time - Permanent - Mon-Fri

Various shifts : 7-3.30 / 8.30-5.00 / 10.30-7.00

Day to Day :

  • Take incoming phone calls, emails and system notifications from clients and engineers and then handle them in a professional manner
  • Work with the tools provided to correctly allocate tasks and assign engineers in the most efficient and cost effective way
  • Open, close, monitor, chase and be proactive with new and existing work orders
  • Ensuring client systems are kept up to date in a compliant manner
  • Understand and allocate appropriate workforce solutions to relating to facilities management
  • Make proactive outbound phone calls to engineers / suppliers / clients to ensure service levels are met
  • Work with a right first time philosophy in all aspects of work in line with Integrals / JLLs policies and procedures
  • Handle or escalate where appropriate complaints
  • Essential Skills & Experience :

  • Previous telephone experience
  • Computer literate and proficient use of Microsoft Office Packages, in particular Word, PowerPoint and Outlook
  • Experience of working on client management systems i.e. Maximo, Vixen etc
  • Excellent interpersonal and customer service skills
  • Previous facilities management / scheduling experience is also advantageous
  • Must be able to pass a DBS check
  • Additional benefits :

  • Personal development and progression opportunities
  • Vibrant busy office and friendly culture
  • 23 days holiday + bank holidays
  • Annual salary review
  • Employee retail discount benefits
  • Award and recognition programme
  • Referral Incentives
  • Pension Scheme
  • Monday-Friday work
  • Casual Friday's
  • Applying :

    Please ensure you upload your full up-to-date CV to fully support your application.

    All candidates are required to provide valid ID and Right to Work documentation at interview.

    All successful candidates must be able to pass a DBS check at Integral's cost.

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