Business Travel Consultant - After Hours Services- UK Virtual
Amexglobalbusinesstravel
United Kingdom
6d ago

American Express Global Business Travel Business Travel Consultant- After Hours Services- Traveller Care UK - Virtual

At American Express Global Business Travel, we are driven by opportunity. Join us today to upgrade to a first class career.

American Express Global Business Travel provides leading travel solutions, integrated consulting services, proprietary research, and end-to-end meetings and events capabilities.

These innovative offerings enable customers to optimise the return on their travel and meetings investments. Positioned at the intersection of commerce and travel, American Express Global Business Travel offers its customers a comprehensive network, service dependability, and deep in-sight to help move people and businesses forward.

Our After Hour Services (ETS) provides a premium customer service to a wide range of travellers including VIP and multi-national clients, who require assistance outside of normal business hours.

You must have the ability to deliver a high level of service, together with good time management and be able to multi task between GDS systems.

You will need to successfully deliver a premium customer service on each and every call, providing all the care and dedication that our clients deserve.

In re-turn, you will receive a range of outstanding incentive benefits, as well as a wealth of training and career development opportunities with one of the best employers in the world.

This role will require frequent weekends and evenings and you will need to be able to commit to the 8 week shift pattern as an absolute requirement for this role.

This shift structure will receive an additional shift premium.

  • Accountabilities;
  • As an After Hour Services travel consultant you’ll be dealing with a range of inbound travel related calls which will involve the ability to be proactive and resolve issues as they arise.

    This will be in the form of a variety of travel arrangements, including booking flights, car hire, accommodation, ferries, plus other variable services.

    You will need to successfully deliver a premium customer service on each and every call, providing all the care and dedication that our clients deserve.

    You will receive many training and career development opportunities with one of the best employers in the world.

    Job role to include but not limited to :

  • Organizing all aspects of business travel
  • To act as primary contact for customers by handling all incoming service requests .
  • To complete reservations accurately and efficiently
  • To provide excellent customer service and always exceed expectations.
  • Ensure the compliance to client and company policy as well as adhere to strict deadlines / service level
  • Key skills and qualifications required

  • Excellent communication skills, both verbal and written
  • Strong organisational skills
  • Able to use initiative and be proactive
  • Fully proficient in at least 1 GDS system we use Sabre, Galileo and Amadeus.
  • Strong airfare knowledge and the ability to finalise all bookings including ticket preparation.
  • Able to work efficiently without supervision and to manage own workload effectively
  • Excellent team player
  • Able to build strong and positive working relationships within the company and with external parties
  • Ability to work under pressure and manage workload.
  • Methodical with strong focus on accuracy and on attention to detail
  • Strong understanding, knowledge of travel products
  • Experience in managing complex itineraries
  • Premium Customer Service skills with effective problem solving and conflict resolution skills
  • Enthusiasm for dealing with high profile clients and able to handle the pressure this brings with it
  • Virtual Location

    It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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