Performance & Improvement Manager
Hyde Housing Association Ltd
8h ago

We’re looking for a Performance and Improvement Manager for our Property Services department in Lewisham.

  • Location : Lewisham
  • Salary : £49,200 - £61,020 per annum
  • Contract type : Permanent, full time
  • Job reference : REC01580
  • Manage and monitor a team to ensure all administration tasks are completed within key performance timeframes.
  • Produce and use monthly individual productivity reports at 1 : 1 and appraisals, review team work in progress daily as part of information centre briefings to maximise productivity.
  • Work in conjunction with finance teams to ensure payments are correctly allocated, coded and paid within agreed timescales, meet KPIs and that post inspections are triggered.
  • Oversee the scheduling of inspections for the surveying team to guarantee that residents receive an appointment of their choice at first point of contact.
  • Work closely with Core Operations and Resident Services to ensure a high level of repairs and maintenance diagnosis resulting in a right first time service
  • We offer a 35 hour working week, 26 days holiday, a fantastic pension scheme, an award winning benefits package and the opportunity of working for a great organisation whose social purpose is to help provide people with a home

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