We’re looking for a Performance and Improvement Manager for our Property Services department in Lewisham.
Location : Lewisham
Salary : £49,200 - £61,020 per annum
Contract type : Permanent, full time
Job reference : REC01580
Manage and monitor a team to ensure all administration tasks are completed within key performance timeframes.
Produce and use monthly individual productivity reports at 1 : 1 and appraisals, review team work in progress daily as part of information centre briefings to maximise productivity.
Work in conjunction with finance teams to ensure payments are correctly allocated, coded and paid within agreed timescales, meet KPIs and that post inspections are triggered.
Oversee the scheduling of inspections for the surveying team to guarantee that residents receive an appointment of their choice at first point of contact.
Work closely with Core Operations and Resident Services to ensure a high level of repairs and maintenance diagnosis resulting in a right first time service
We offer a 35 hour working week, 26 days holiday, a fantastic pension scheme, an award winning benefits package and the opportunity of working for a great organisation whose social purpose is to help provide people with a home