Hospitality Assistant Snetterton A11 NR16
McDonald's UK
Snetterton A11, Snetterton, Norfolk, United Kingdom
4d ago

Currently, your main role will be helping our customers to navigate the dining area with our social distancing measures, and ensuring customers are comfortable with our new procedures.

As a Hospitality Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas.

Activities include making children feel welcome, handing out balloons, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere.

It's your responsibility to establish and always maintain positive communication with customers and to keep the manager informed about customer satisfaction.

You may also take part in the planning and implementation of children's parties, coffee mornings, children's competitions and other special events organised by your restaurant.

A franchised restaurant is a restaurant operated by a local businessperson trading under the McDonald's name. Currently over half of our restaurants in the UK are franchised but from a customer point of view there's no difference.

Position Requirements

Quite simply, you'llbe working in our fast moving, high energy environment and we’re looking for agenuine smile plus an ability to connect with customers and make them feelvalued.

If you take pride in your work and enjoy delivering a fantasticCustomer Experience you will be perfect to help with our new eat in procedures.

Successful candidates must be able to work evening shifts from 16 : 00 to 00 : 00.

Position Attributes

To join us as a Hospitality Assistant you’ll need to be confident in approaching and dealing with diverse groups of people.

Friendly, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills are a must-have, including skills like attentive listening, face-to-face verbal communication and eye contact.

You’ll also need to understand the importance of maintaining high standards of quality and service as well as cleanliness.

The ability to maintain high energy levels whilst working both efficiently and productively is essential. Finally, your appearance should be smart and clean.

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