Service and Sales Supervisor
Unite Students
Aberdeen, GB
13h ago

Customer Service and Sales Supervisor

City : Aberdeen

Location : You will be working at multiple properties in Aberdeen city centre, all of which are easily accessible by public transport

Hours and Rota : 37.5 per week working between the hours of 8am - 8pm. Some weekend work will be required on a rota basis

Salary : Up to £25,000 + bonus + benefits

What we look for in you

  • The student experience is at the forefront of everything we do, so you ll be passionate about delivering top customer service
  • Ideally you will have experience within customer service and sales
  • Previous team leader, supervisory or management experience
  • Experience of performance management and people development
  • Experience of motivating others in the delivery of excellent customer service
  • A calm, professional and objective approach when handling difficult situations
  • Most of all, you ll be someone who can respect, encourage and connect with the people you work with and the students who live with us
  • What you ll get up to as a Customer Service and Sales Supervisor

    To give you an idea what to expect, you ll be :

  • Leading a team that delivers high quality customer service
  • Completing line-management duties including monitoring quality of work, performance management, rota planning, conducting regular one-to-one meetings and supporting team development
  • Ensuring the safety and welfare of our student customers
  • Promoting and delivering sales best practice within the city
  • Taking accountability for overall property presentation
  • Overseeing and completing general financial and administration duties
  • Building and maintaining positive working relationships with key University stakeholders, local authorities and local communities
  • What you ll get in return

  • An annual bonus so you can share in the company s success
  • 25 days paid holiday
  • Pension - based on how much you save, we ll contribute 1% more
  • Flexible working opportunities
  • Shared Parental Leave - 18 weeks full pay
  • Other benefits include, ShareSave, Bike to Work, Charity Match, amazing discounts and more!
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