IT Support Engineer
Cramlington, England, United Kingdom
1d ago


We're - a rapidly expanding ecommerce business within the fastest sector of online print.

We’re a young company based in the heart of London and our printing site is located in our fancy 40,000 sq ft property on the outskirts of Newcastle.

Everything we print is printed in the UK and we are super proud of our UK heritage. Our people are who drive us forward.

We’re filled to the brim with a passionate team who are mad about printing, designing, building and growing. In the office you’ll find we’re forward-thinking, with a mission to be creative, innovative and to help our customers find their dream print.

Catch us in our production space and you’ll find a fast-paced, dedicated team who endeavour to reach perfection for our customers.

We are looking for an IT support engineer to join the IT team at our production facility in Northumberland. The role will focus on system administration and end-user support as well as server maintenance and monitoring.

This role requires someone with excellent inter-personal communication skills, strong 1st line troubleshooting skills and experience of working in an IT support / helpdesk or desktop support role.

Key responsibilities :

  • Support and maintenance of Microsoft server infrastructure
  • Support of VMware environment and SAN
  • Microsoft Windows System Administration
  • Microsoft Office 365 administration, including Exchange
  • Network troubleshooting / maintenance
  • Daily hands-on and remote end-user support of applications, operating systems and Hardware needs.
  • Ensuring daily data backups are carried out and data archives maintained correctly.
  • Asset management
  • Purchasing of IT peripherals and consumables
  • Essential skills :

  • Microsoft Server Administration - Active Directory, DHCP, DNS
  • Microsoft Windows and Apple OS Support - diagnosing network issues, installations, updates, configuration and remote support including iPhone OS
  • Microsoft O365 Tenant management, Exchange administration and desktop application support.
  • Desktop hardware maintenance and support
  • VMware VM management
  • Experience with managed network switch / VLAN management
  • Printer support (local and networked)
  • Antivirus deployment and management
  • Experience of firewall / UTM monitoring and management
  • Good communication skills
  • Proactive attitude ideally someone who enjoys IT and enjoys trying new apps, devices and systems
  • Desirable / beneficial skills :

  • Experience of VEEAM backup and replication
  • Use of Jira Issue & project tracking or similar tool
  • Management of Sophos XG UTM preferred
  • Experience of HP Network Switches preferred
  • Knowledge of ISO 27001 : Information Security, practices
  • Workplace Pension

    Free breakfast and fruit

    Staff discount

    22 days holiday plus bank holidays

    Cycle to work scheme (opt in after probation period)

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