Workforce Planner
Mitie
Talbot Rd, Stretford, Manchester, UK
1d ago

Job Description

Job objectives and responsibilities

  • Manage the Reactive Work Order process with engineers ensuring that the contractual priorities and timescales are met
  • Manage all PPM activity from distribution to collation and closure
  • Main duties

  • Comply with Health, Safety and Environmental policies
  • Achieve the highest standards of quality, service and presentation of the business
  • Effectively monitor delivery of reactive works and ensure contract KPI’s
  • Allocate and dispatch reactive work orders to appropriate engineers
  • Ensure work orders are completed to meet the contractual timescales
  • Manage the relevant CAFM systems appropriately ensuring that sufficient information is captured for analysis
  • Escalate potential unavailability work orders to the operations managers and supervisors
  • Ensure that complaints are dealt with appropriately
  • Ensure that labour resourcing is updated at all times that contains all the relevant contact details for their appropriate area
  • Answer all telephone calls both internally and externally in a professional and timely manner ensuring that all messages are returned appropriately
  • Undertake any additional duties or responsibilities that are deemed required by the business in supporting the daily operation of the contract.
  • Person Specification

  • Must have previous experience of call centre or call logging systems
  • Previous experience of customer facing role
  • Proven communication skills
  • Must be able to work to tight deadlines
  • Logical and methodical
  • Team player Ability to work alone or as part of a team
  • IT literate experience in quality & performance measurement systems
  • Flexibility / Adaptability
  • Attention to detail
  • Apply
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