Operations Manager - Grosvenor Centre, NorthamptonKey ObjectivesAssist with tendering, awarding and supervision of all service contracts by central procurement.
Ensure all H&S and Environmental statutory and the managing agent’s best practice procedures and systems are complied with.
Management of the contracted service teams, through their managers.Alongside the Centre Manager & Systems and Administration Manager, assist in the collation of the annual service charge.
Ensure the delivery of the Centre’s Maintenance, Security, Cleaning, Health & Safety and Service Charge provision to the performance standards required and within the cost budgets permitted by the Client.
Main Duties and ResponsibilitiesGeneralAssume the role of Duty Manager when rostered.Oversee all Centre facility and contractor management.
Ensure that all insurer’s requirements are complied with.Liaise with the managing agent’s Regional Operations Manager and relevant management agent head office departments responsible for Procurement and Socially Responsible Management as required, providing performance reports when required.
Prepare and deliver operational reports as required.Assist the Centre Manager in the development of and compliance with the Centre’s emergency planning and business resumption plan, reviewing and updating as necessary to ensure optimum effectiveness.
Assist in ensuring the Tenants’ Handbook is updated and issued as required.Liaise with all new tenants and oversee the provision of health and safety and operational induction during shop fit period and / or within the first week of their arrival.
Ensure compliance with the managing agent’s Working Practices Manual where applicable.Oversee all accident and incident reporting, including insurance and statutory forms and procedures.
Motivate the contractors to achieve required standards.Assist Managing Agent in any shop fit plan approvals.Liaise with owners representatives when required.
Any other duties reasonably requested by the Centre Manager.ComplianceEnsure all the contractors’ staff are aware of H&S procedures and are compliant with appropriate regulations.
Assist the Centre Manager in overseeing all aspects of Centre Health & Safety in accordance with the managing agent’s management systems and procedures ensuring the safety of all shoppers, employees, contractors and tenants.
Ensure the centre complies with the managing agent’s policy on energy procurement and environmental management.Ensure that utility costs are managed effectively without compromising the quality of service provided to the centre’s shoppers or retailers.
Ensure that all data input required to carry out the Energy Certification process on behalf of the client is provided.Supervise the activities of tenants’ and landlord’s contractors to ensure compliance with Health & Safety and centre rules and regulations.
With the Centre Manager, review the work performance of contractors to ensure standards are met, reporting to the managing agent’s Procurement team any failures to provide required standards of performance.
Oversee the management of the centre’s CCTV equipment and operations to ensure compliance with statutory regulations.Ensure that all waste removal complies with statutory regulations.
Experience, Knowledge & Qualifications Required;Tertiary qualification, preferably related to facilities management or technical services.
Ideally SITO qualified and SIA licensed.Ideally a recognised and certificated H&S qualification but minimum 1 year’s experience in a H&S focused environment with responsibility for managing H&S.
Good administrative and IT skills (Word, Excel and PowerPoint).Good numeracy skills with at least 2 years experience setting and managing budgets, meeting deadlines and working within financial limits.
Strong customer relations skills, and ability to work and integrate in an already established team.Experience of contract procurement and management of contractors (minimum 3 years).
Competencies and Attributes Required;Strong organisational skills ability to multi task and prioritise workload.Ability to work on own initiative, to listen and willingness to learn.
Team player maintain close working relationships with all other employees of the business to assist in the facilitation of projects.
Ability to demonstrate utmost discretion when dealing with all sensitive and confidential information.Results and achievement orientated to high standards.
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