Research problem tickets to resolve data, setup, and code issues to provide responsive correction of issues.
Assist in prioritization of enhancement and defect resolution.
Monitor automated system alerts, log files, and other monitoring tool output.
Design and develop emergency patches to address critical production issues.
Manage third party components used in the different MFI Applications.
Perform application and website installations on new servers.
Assist in providing support by participating in weekly on-call rotation.
Interact with internal business customers, operation personnel, and development groups in troubleshooting and correction of issues.
Manage development, quality assurance and production application environments, working closely with operations personnel, to honor application Service Level Agreements (SLA).
Perform root cause analysis on issues that lead to implementation of processes to prevent repetitive issues.
Conduct analysis on issues that lead to implementation of processes to prevent repetitive issues.
Maintain knowledge base documentation.
Work on projects to better improve Production Support model and processes.
Performance related pay increases and bonus
Eye test reimbursement
28 days holiday inc Bank Holidays increasing with service
Extra day off for your Birthday
Superb training facilities - over 300 courses with no limitations
Fantastic career progression opportunities
Free on-site parking