Service Advisor
Sytner Group
Edinburgh, GB
5d ago

About the role

We have an excellent opportunity available for a motivated Service Advisor to join our team at Porsche Centre Edinburgh.

As a Sytner Service Advisor, you will provide outstanding Client satisfaction and be the vital link between our Clients and our workshop.

You will inform and consult on vehicle servicing, and keep our Clients up date at every stage whilst answering any questions or queries they may have.

You will also liaise with technicians / workshop control about vehicle statuses and ensure that vehicles will be ready on time.

You will also have the ability to offer best advice on our products and services to our Clients.

This is a challenging role where our Clients satisfaction is of paramount importance and you will need to demonstratethe ability to deliver a world class service and make it special for every Client.

Working in a challenging and busy environment the successful applicant will be committed, enthusiastic and highly motivated through the achievement of set targets and personal goals.

Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About you

Attention to detail is everything in this role along with excellent organisational skills and a genuine commitment to building lasting Client relationships are all essential qualities for this key role within our business.

Experience of the Prestige market is preferable but not a requirement but experience in this role is essential.

Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Porsche to support your career.

Ideally, you will have excellent organisational and administrative skills and a strong customer service background as you will be delivering outstanding levels of Client satisfaction in a very busy and demanding environment.

A working knowledge of Kerridge would be advantageous, but not essential.

Why Sytner?

Sytner Group currently represents over 21 of the world's most prestige vehicle brands; in over 140 dealerships across the UK, we provide a fantastic working environment and we and are committed to 'Developing Talent' and 'Building Careers'.

We will also recognise and reward your hard work, loyalty and achievements. As well as competitive salary you will also benefit from subsidised Manufacturer Car Purchase Scheme for you and your family, discounted MOT and servicing, a colleague introduction reward scheme, discounted Gym membership and discounts with popular high street retailers.

We are committed to being the best company to work for and recently we were ranked the top rated retailer on Glassdoor as a result of direct colleague feedback.

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