About 10x
10x Banking builds financial technology infrastructure for banks. We have three software products, which you can read more about on our website :
10x Bank Manager an innovative system that enables our clients to manage their bank and build financial products through a UI
API banking infrastructure Core banking capabilities, plus the APIs our clients end-customers use for their digital banking apps
10x Docs - providing comprehensive documentation for developers and beyond
Some of the biggest banks in the UK, Africa, and Australia rely on our technology and services.
One of the great things about working at 10x Banking is that we are remote first. We have offices in London, Leeds, and Sydney, and pride ourselves in having a connected and inclusive culture empowering people to do their best work.
We give our team autonomy to innovate and take responsibility. Join us in our mission to make banking 10x better for customers, banks and society!
About the role
We are looking to hire a someone who is passionate about researching finance products and defining the direction of our innovative banking platform, to ensure we are the core banking provider of choice globally.
We don’t just want to build to client demands we want someone who can research and define the direction of the business and technology, so we remain ahead of our competitors by offering a more innovative banking platform, enabling our clients to build next-generation banking.
10x Banking already has established banking clients, and has built a strong pipeline of business opportunities, ripe for research.
We are well funded, with a high calibre Product & Engineering team and a good product roadmap.
You will use your Product Research to drive conversations with prospective clients, and to collaborate with them on building out innovative customer propositions.
This research will also inform our industry Whitepapers, published regularly.
Requirements
You have at least six years' experience in Research, plus :
Experience planning, conducting and synthesising research projects such as Market research, Competitor research, Client / customer / stakeholder interviews, card sorts, personas, customer journeys
Confident conducting research with banking executives CTO, COO, CIO etc.
Strong collaboration skills : presenting research, and running research workshops remotely
Confident presenting work to large audiences and senior stakeholders
You are comfortable working strategically across multiple workstreams
You’re confident running Discovery research projects, interviewing banking executives to discover needs and synthesise findings to help us build the right product
Great time-management skills
And bonus points if...
Extensive experience in the Fintech sector, with a good knowledge of banking products in multiple geographies : interest rates, fees and charges, rewards, eligibility, payments, loans, mortgages, credit cards, joint accounts
You know UX design inside-out : Design Thinking, Information Architecture, Flow Maps, Prototyping, and iterating
Good knowledge of Figma
You've worked on SaaS products
You have experience working with APIs
Confident creating videos or animations of you presenting work and concepts to communicate internally across the business and externally to executive level
You have experience of research in agile design and development cycles
Benefits
25 days holiday and an extra day off on your birthday, plus Bank / Public Holidays
4 wellbeing / recharge days (one per quarter)
Enhanced parental policies (leave and pay)
Sabbatical Policy
Pension Scheme
Private Health Insurance, with the option to add your family
Options Pool
Bonus Scheme
Enhanced Company Sick Pay
Life Assurance
Income Protection
Subscription to Headspace wellbeing app
Flexible benefits to suit your lifestyle via salary sacrifice
Access to Discounts & Cashback offers 
