Travel & Lifestyle Consultant
American Express Company
Brighton, East Sussex, United Kingdom
6d ago

You won’t just help our customers see the world,you’ll help them truly experience it.

American Express Travel & Lifestyle Services(TLS) serves American Express Card Members around the world with a full rangeof services, from trip planning and booking to enhancing their travel planswith tailored experiences.

Across the globe, TLS has thousands of dedicatedcolleagues who are passionate about what they do and take pride in deliveringexceptional, personalized service to our customers and helping them to unlockunique and memorable experiences from their travels.

Our Travel & Lifestyle Consultants use theirpassion for travel to surpass client expectations by constantly striving tocreate unforgettable trips and experiences for our Premium Card Members.

They take the stress out of our customers lives byplanning and scheduling trips that weren’t thought possible. They craftextraordinary experiences and ensure clients reach special events when time isrunning out.

They possess a wealth of knowledge that’s full of choices,options and plans. No matter what they do, they ensure our customers receiveVIP treatment throughout their journey.

Delight customers with the unforgettable andunexpected.

As an American Express Travel & LifestyleConsultant, you never know what your day is going to entail and what miraclesyou may have to conjure up.

Here’s just some of what you will be doingeach day in our Premium Servicing call center :

  • Using your exceptional consulting skills so that you can recommend relevant products and services that are perfectly tailored to our Card Members needs
  • Creating unique travel & lifestyle experiences by expertly booking domestic and international flights, cars & hotels
  • Serving as an expert’ and keeping your finger on the pulse to provide personal insight into top travel destinations which can be shared with customers and colleagues
  • Building relationships with our travel & lifestyle partners which will enable you to provide extraordinary experiences, perfectly executed
  • Offer of employment with American Express isconditioned upon the successful completion of a background verification check,subject to applicable laws and regulations.


  • Demonstrated ability to provide expert and consultative servicing in a premium travel role
  • A good knowledge of world geography and travel destinations including associated interests & activities with these destinations
  • Knowledge of travel reservation systems is helpful and confident computer skills are vital as you’ll be using several different tools and systems daily
  • A flair for building long-lasting customer relationships through your ability to carefully listen and your strong verbal and written communication skills
  • Resilience and composure to remain positive under pressure and in changing circumstances
  • Strong time management and multi-tasking skills
  • Sales experience and the consultative skills to confidently recommend and sell relevant products and services
  • A positive approach with a strong team ethic and desire to have a fun in the role is essential
  • The flexibility to work shifts, including evenings and weekends
  • We are a 24 / 7 operating environment and we are currently offeringevening and weekend shifts which can offer you some flexibility and work / lifebalance, in addition to ensuring we are here when our customers need us most.

    This will be working 5 out of 7 days. Shift patterns are reviewed every 12weeks. If there is a change to your shift pattern, 30 days prior notice will begiven.

    Why American Express?

    There’s a difference between having a job and making a difference.

    American Express has been making a difference in people’s lives for over160 years, backing them in moments big and small, granting access, tools, andresources to take on their biggest challenges and reap the greatest rewards.

    We’ve also made a difference in the lives of our people, providing aculture of learning and collaboration, and helping them with what they need tosucceed and thrive.

    We have their backs as they grow their skills, conquer newchallenges, or even take time to spend with their family or community.

    And whenthey’re ready to take on a new career path, we’re right there with them, givingthem the guidance and momentum into the best future they envision.

    Because we believe that the best way to back our customers is to backour people.

    The powerful backing of American Express.

    Don’t make a difference without it.

    Don’t live life without it.

    To complete your application please click on the links below. However,if you require any assistance with the completion of this process or need anyreasonable adjustments to be made then please contact the Recruitment Teamon recruitment. or 00800 83000038 (for Russia based candidates 810 800 83 000038).

    ReqID : 19019641

    Schedule (Full-Time / Part-Time) : Full-time

    Date Posted : Nov 4, 2019, 10 : 08 : 53 AM

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