NOC Analyst
UKCloud
Farnborough
3d ago

Role overview

Are you an engineer / technician looking for a better opportunity to learn and develop within a fast-growing cloud organisation?

If yes, then this role could be for you!

We are looking for a NOC Analyst to provide technical support to our end clients, monitor and update a ticket system and help prioritise work to meet service targets.

You will be comfortable to perform second pass problem determination and troubleshoot incidents, whilst making and acting on your recommendations for improvement.

Working as a wider team, you'll maintain handover logs, ticket updates, reporting and ensure a good transition between each shift.

This role works on a shift pattern that includes Day, Night, Weekend and Bank Holiday working. You will also be required to be part of an informal standby rota.

A shift allowance is applicable.

Essential skills

  • Proven successful track record of within the IT or related industry
  • Excellent OS skills of Linux
  • Working knowledge of VMWare (vSphere, vBlock, vCloud, vShield Edge, NSX)
  • Working knowledge of Network technologies (Cisco products and Cisco CLI, Switch, ASA / Firewall, UCS Blade servers / Other Blade servers, VPNs, Network Layers(OSI))
  • Solid analytical problem solving skills
  • Excellent team working and continuous learning approach
  • Good communication skills with written accuracy
  • Desirable skills

  • Experience of running a business critical platform in a 24 / 7 environment
  • Experience with helpdesk tools within an ITIL environment
  • ITIL qualified
  • Disciplined, organised and self-motivated
  • About the company

    UKCloud provides an unbeatable, secure UK public cloud. Focussed solely on serving the UK Public Sector. We are committed to assurance and security while delivering flexible, agile and value-

    based cloud hosting to our customers.

    Formed in 2012, UKCloud is based in Farnborough (Hampshire) and Corsham (Wiltshire). We have a team of over 160 people and we continue to grow! We are looking for people who want a rewarding career in a business who truly invest in you as an individual.

    UKCloud is an equal opportunities employer and positively encourages applications from suitably qualified and eligible applicants.

    Applicants must be eligible to work and live in the UK and will be required to undergo and maintain appropriate UK government security clearance.

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