About the Position
Members of the IT group work with others in the broader Systems group to monitor and maintain a mixed Windows and Linux environment spread across a physical and virtual computing landscape over three continents.
Desktop support engineers play a crucial role in ensuring that we can meet our core business goals 24 hours a day, six days a week.
Desktop support engineers focus on providing technical support for users of our automated and manual trading environments, consisting of a combination of in-house and third-party applications.
To this end, we work closely with colleagues in the Linux and Network administration groups to monitor a vast array of systems and troubleshoot problems in real-time.
Desktop support engineers also work to improve overall efficiency by better understanding users' problems, suggesting and implementing solutions along the way.
Solid foundation in computer science and networking principles.
Technical strength in networking, programming, or system administration.
Knowledge and training in Windows Desktop / Server Operating Systems and best practices in a production environment.
Working knowledge of Active Directory, Group Policy and other common Windows administration sub-systems.
Efficiently diagnose, troubleshoot, and resolve technical issues at desktop, server and network level.
Ability to analyse and deconstruct technical problems.
Ability to communicate clearly and effectively.
Help document procedures and develop knowledge base articles.
Ability to support a diverse technical end-user environment.
Familiarity with the Linux operating system and computing environment would be a bonus, but is not required to be successful in the role.