Consultant, Account Services Management
Dell Technologies
London, United Kingdom
3d ago

Consultant, Account Services Management (f / m / d)

Competitive salary.

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company.

We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.

We can’t wait for you to discover this for yourself as a Consultant on our Account Services Management team in London.

Dell customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes.

It’s a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management.

The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity from the tactical to the strategic.

Key Responsibilities

  • Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement.
  • Presents operational and service level reports and explains service level support available to internal or external customers.
  • Leads the most complex services delivery processes spanning multiple service areas.
  • Manages service delivery processes in the most complex service delivery environments.
  • Leverages big data analysis to provide customer environment insight and uses data to build a compelling account plan.
  • Provides monthly and quarterly reports to proactively inform customer of overall account status, including ongoing service activities, recommendations for further risk mitigation.
  • Responsible for regional coordination and leadership Leads meetings with an executive level audience and articulates a forward thinking account plan
  • Works on unusually complex problems and provides solutions that are highly creative.
  • Skills :

  • Customer Service skills.
  • Organizational skills.
  • Ability to work independently.
  • Ability to lead, motivate and direct a work group.
  • Communication skills, Presentation skills.
  • Interpersonal skills, Sense of urgency.
  • Bachelors Degree ( ideally technical)
  • 7+ years relevant experience
  • Benefits

    We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.

    If you’re ready to play a key role at the heart of outstanding account services, this is your opportunity to develop with Dell.

    Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

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