ICT PMO Controller
London, UK
6d ago


Ofcom exists to make communications work for everyone. We regulate the TV, radio and video-on-demand sectors, fixed and mobile telecoms, postal services, plus the airwaves over which wireless devices operate.

We are also helping to inform the ongoing debate about the future of online regulation.Our culture is shaped by four corporate values : excellence, agility, collaboration and empowerment

The PMO Co-ordinator, as part of the PMO team, will provide Project Management Office (PMO) support to the ICT team.

The PMO team support the definition and implementation of the full lifecycle project of delivery process, including demand management, portfolio management and project delivery.

They PMO team also provide and maintain the tools required for the successful delivery and tracking of ICT projects.

Purpose of the Role

The PMO will manage the Demand Management process for ICT projects to ensure that the agreed ICT projects align with the Ofcom strategy and business priorities.

They will help with the prioritisation of the ICT portfolio, working with Project Managers to agree prioritisation of projects and agree resources for individual projects.

They will manage the necessary governance, approvals and communication of the ICT portfolio.

They will provide support to monitor the status of each project, including monitoring milestones, resource, budget and tracking of actuals against plans.

They will monitor compliance of project delivery process against the agreed processes, ensuring that the project delivery team understand what is required for their projects to be delivered in line with Ofcom processes.

PMO may support specific projects with tasks such as arranging project meetings and workshops, taking and following up on actions, providing project communications and other workstream or tracking activities as needed.

The PMO will ensure that the project delivery process is defined and understand by the wider ICT team and will provide the tools and templates required to support the delivery process.

Requirements of the Role

Ofcom ICT Project Delivery team has aligned key skills required for this role to the industry standard Skills Framework for the Information Age (SFIA) V7.

Candidates should also be competent in all skill levels lower than the ones defined for this role.

Business Strategy & Planning : Financial Management : SFIA Code KNOW : SFIA Level 4

  • Analyses actual expenditure, explains variances, and advises on options in use of available budget.
  • Monitors and maintains all required financial records for compliance and audit to all agreed requirements.
  • Assists all other areas of IT with their financial tasks, especially in the areas of identification of process, service, project and component costs and the calculation and subsequent reduction of all IT service, project, component and process failures.
  • Contributes to financial planning and budgeting.
  • Collates required financial data and reports for analysis and to facilitate decision making.
  • Business Strategy & Planning : Knowledge Management : SFIA Code KNOW : SFIA Level 4

  • Organises knowledge assets and oversees the lifecycle of identifying, capturing, classifying, storing and maintaining assets.
  • Facilitates sharing, collaboration and communication of knowledge.
  • Monitors the use and impact of knowledge; interrogates existing knowledge content to identify issues, risks and opportunities.
  • Implements specific knowledge management initiatives.
  • Technical Strategy & Planning : Methods and Tools : SFIA Code METL : SFIA Level 5

  • Provides advice, guidance and expertise to promote adoption of methods and tools and adherence to policies and standards.
  • Evaluates and selects appropriate methods and tools in line with agreed policies and standards. Implements methods and tools at programme, project and team level including selection and tailoring in line with agreed standards.
  • Manages reviews of the benefits and value of methods and tools. Identifies and recommends improvements.
  • Contributes to organisational policies, standards, and guidelines for methods and tools.
  • Business Change Implementation : Portfolio, Programme & Project Support : SFIA PROF : SFIA Level 4

  • Takes responsibility for the provision of support services to projects.
  • Uses and recommends project control solutions for planning, scheduling and tracking projects. Sets up and provides detailed guidance on project management software, procedures, processes, tools and techniques.
  • Supports programme or project control boards, project assurance teams and quality review meetings.
  • Provides basic guidance on individual project proposals.
  • May be involved in aspects of supporting a programme by providing a cross programme view on risk, change, quality, finance or configuration management.
  • Business Change Management : Benefits Management BENM : SFIA Code BENM; SFIA Level 5

  • Identifies specific measures and mechanisms by which benefits can be measured, and plans to activate these mechanisms at the required time.
  • Monitors benefits against what was predicted in the business case and ensures that all participants are informed and involved throughout the change programme and fully prepared to exploit the new operational business environment once it is in place.
  • Supports operational managers to ensure that all plans, work packages and deliverables are aligned to the expected benefits and leads activities required in the realisation of the benefits of each part of the change programme.
  • Stakeholder Management : Relationship Management : SFIA Code RLMT; SFIA Level 5

  • Identifies the communications and relationship needs of stakeholder groups.
  • Translates communications / stakeholder engagement strategies into specific activities and deliverables.
  • Facilitates open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining and working to stakeholder engagement strategies and plans.
  • Provides informed feedback to assess and promote understanding.
  • Facilitates business decision-making processes.
  • Captures and disseminates technical and business information.
  • Stakeholder Management : Relationship Management : SFIA Code RLMT; SFIA Level 4

  • Implements stakeholder engagement / communications plan.
  • Deals with problems and issues, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information.
  • Collects and uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management.
  • Helps develop and enhance customer and stakeholder relationships.
  • Skills, knowledge and experience

  • Self-motivated and organised, with successful track record of delivering management reports to an agreed timetable
  • Experience of Waterfall and Agile delivery
  • Understanding and experience Office 365 and SharePoint
  • Excellent written and verbal communication skills
  • Ability to manage own time and obtain information from the project team
  • Qualifications

  • University degree qualified or relevant work experience
  • Relevant PMO or project management accreditations e.g. P3O, Prince2, Agile
  • ITIL qualification, foundation
  • Competences

    All competencies at Associate Level are applicable, as defined by Ofcom HR on the Loop. Particular focus is given to the following ones :

    Planning & Project Management

  • Applies governance processes and ensures compliance with statutory requirements
  • Manages the input from others to ensure quality and timely delivery
  • Identifies constraints or risks to the project / programme and escalates in a timely manner to the appropriate level
  • Uses project management systems effectively
  • Relationship Management

  • Acts as a point of contact for the team on specific issues in own area of expertise
  • Displays professional integrity and objectivity in dealings with colleagues and stakeholders
  • Identifies potential controversy or stakeholder issues, seeking guidance to avert or contain the problem
  • Communication

  • Communicates technical / professional information clearly to a range of audiences
  • Delivers high quality, proof read documents to agreed timescales
  • Focuses on the key message and gets to the point succinctly
  • Problem Solving & Analysis

  • Provides accurate analysis which allows others to arrive at a recommendation / decision
  • Knowledge & Expertise

  • Applies technical skills / knowledge to specific tasks and procedures in day to day work
  • Demonstrates understanding of Ofcom’s role and the context and objectives of Ofcom’s work
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