Bookings Administrator
Nuffield Health
Hereford
2d ago

Hereford Customer Services Permanent contract Full time Up to £19,578 per annum, depending on experience 37.5 hours per week (Monday - Friday 9-5) Are you a confident and customer-focused administrator, who’s passionate about great customer service?

Then you could be just who we’re looking for. Join the nation’s largest Healthcare Charity and be part of a talented team, doing incredible work to shape the health of the nation.

As a Booking Administrator, you will be responsible for effectively and efficiently administering a large volume of email requests from referrals to appointment requests, ensuring the company is able to meet and exceed their service deliverables from a quantitative and qualitative perspective for all referrers at all times.

As a Booking Administrator, you will : Process requests received by e-mail. Obtaining relevant information from the patient, Consultant or Medical Secretary.

Booking appointments in our patient database. Liaising with the Outpatient team to coordinate and book appointments and advise the referrer and patient of arrangements.

Run daily administration reports and share these with medical secretaries. Maintain accurate and up to date records of all patients in accordance with company processes and procedures and within agreed timescales.

Manage all patient queries during their journey through the hospital. Ensure that the referrer is kept up to date on all activities as required.

Despatch communications (reports, emails, telephone calls) to relevant parties to ensure appointments are processed effectively and efficiently and within agreed specified timescales.

Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind.

From a cycle to work scheme to financial wellbeing support, gym membership, private healthcare and more. At Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today. If you like what you see, why not start your application now?

We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications).

So, it’s a good idea to apply right away to ensure you’re considered for this role. It starts with you.

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