As a member of the Client Acquisition Team in Viva Wallet, you will be responsible for supporting Customer Onboarding (i.
e. payment and order completion steps, follow-up account identification, wallet creation follow-up to POS activation) as well as support needs of field sales team in relation to prospective clients.
In parallel, you will also be the eyes and hands of the IT helpdesk which located in the company's HQ. Certain hardware failures / reconfigurations might require on-
site visual inspection or some kind of manual operation (e.g. migrate workstation connectivity to another switch port). Additionally, in case of hardware failure, you will need to facilitate the communication between IT helpdesk and local hardware vendors in order to request on-
site support. The goal is to assist remote IT helpdesk where issues might arise that built-in systems redundancy cannot handle transparently.
Working as part of a small, well trained and fully supported team of agents, enabled with cutting edge contact centre technology and in depth management team knowledge and supporting highly competitive and innovative products / services in the financial sector you will enjoy a high end base salary, pension and a variety of benefits.
This is a fast growing, PE backed, highly ambitious financial products and services group that offer a stable far reaching career path in an inclusive team work based progress environment
About Viva Wallet . Viva Wallet provides innovative acquiring and issuing services to businesses of any size, based on their individual needs.
The company was founded in 2010 and has presence in the UK, Belgium, Romania, Greece, Cyprus. It is an entirely cloud-based licensed e-
money institution for the provision of payment services in the 31 countries of the European Economic Area (EEA-31) and Principal Member of MasterCard and Visa for issuing and acquiring and a partner to leading global companies, such as Microsoft, Alipay, and PAX.
More specifically, as Sales / Customer Support you will :
For Help Desk
To be considered, you should have :
For customer / sales support
For Help Desk
What’s in it for you?
At Viva Wallet, we believe an open, transparent working environment that actively promotes ingenuity and team work. You’ll be joining a team of highly experienced, innovative and dedicated people enabled with cutting edge contact centre technology.
You will be fully trained and continuously supported. We are a stable, fast growing and highly ambitious group and the opportunities to learn new skills and develop in your career and grow and as we grow are almost endless.
What’s on offer
Salary : £23,500.00 per year
Performance Bonus : 10% of annual salary
Holidays : 22 days
Pension : scheme : 5% employer matched
Hours : 9 am 5 pm Monday Friday
Location; Milton Keynes
Benefits : Access to a variety of voluntary benefit options
Contract type : Permanent following probation period