Security Controller - Days
OCS Group limited
Sutton Coldfield - B, GB
6d ago

Vacancy for Security Controller - Days

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Location Sutton Coldfield - B72 Contract Type Permanent - Employee Working DaysMonday to Sunday Working Times Between 06 : 00 am and 6 : 00 pm Shift Pattern 4 on 4 Off Working Hours per Week 42 hours Pay Rate £ 9.

14 per hour Job Reference VE / 13500

The main purpose of the role is to interact with all visitors / tenants and retailers within the buildings, delivering a first-class customer focused service.

Main Duties :

  • Operate CCTV and compile reports as required.
  • Follow escalation procedure and Out of Hours process efficiently.
  • Be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out duties to the highest levels.
  • To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
  • Continuously look for opportunities to be of assistance to visitors to the buildings proactively offering assistance wherever opportunities arise.
  • To ensure that the site is a safe and non-threatening environment for all visitors / tenants.
  • Ensuring all incidents are managed in accordance with site policies and procedures.
  • Liaising with the Security Manager proactively reacting to incidents and ensuring colleagues are fully briefed and supported at all times.
  • To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the onsite team and client are kept fully informed at all times.
  • To be successful in the role, you will need :

  • SIA CCTV Licence and SIA Security / Door Supervision License are essential
  • Excellent Customer Service skills
  • To have basic PC skills, and competency in the use of Word, Excel, Emails
  • Previous Control Room Experience and a First Aid qualification would be desirable as would a professional or further qualification in Security
  • Excellent organisational skills with the ability to balance competing priorities and workloads
  • Relationship management skills that enable you to work with people at all levels and across diverse nationalities
  • Excellent written and verbal communication skills
  • Ability to work unsupervised and take responsibility
  • Ability to remain calm under pressure
  • Ability to demonstrate initiative and offer new ideas
  • Willingness and ability to work as a member of a team
  • Excellent organisational skills with the ability to balance competing priorities and workload
  • Report writing / Presentation skills
  • What will you get in return?

  • A pension scheme- to save for the future - eligibility rules apply
  • Access to high street discounts
  • Access to low interest loans
  • Recognition scheme OCS Stars’- monetary rewards given to top performers
  • Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated Impact’ Programme
  • Long Service Awards
  • Cycle to work scheme- discounted bicycles
  • Access to our Employee Assistance Programme- 24-7 Wellbeing Support
  • Why join OCS Group Ltd?

    From providing a first-class shopping experience at major retail and leisure establishments, to maintaining critical factory facilities for well-known industrial organisations, to supporting the patient journey at large hospitals, we provide the essential services that keep businesses and societies running day in and day out.

    We are the largest family-owned facilities management services company in the world and we deliver over 70 accredited services internationally.

    OCS prides itself as a company that has family values.

    We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS.

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